Job Description:
Customer Support Agent
We are looking for a Customer Support Agent with 2 to 3 years of experience to join our support team for an international online casino. You will be the first point of contact for our players, handling live chat and email across account, payments, bonus, and game-related topics.
Your day-to-day tasks will include:
Handle player requests via live chat and email: account questions, bonuses, deposits and withdrawals, and game issues
Perform first-line KYC and payments triage and guide players through document upload and cashier issues
Escalate complex cases to the Shift Lead, Payments, KYC, or VIP teams with complete and accurate case notes
Spot responsible gambling flags and apply limits or exclusion requests according to procedure
Work with back-office tools, CRM inbox, macros and templates, and the internal knowledge base
Contribute to improving templates and FAQ content based on recurring player questions
Main Requirements:
2 to 3 years of experience in customer support
Native or near-native command of English, both written and verbal
Knowledge of an additional language would be considered an advantage
Experience in international online casinos would be considered a plus
High attention to detail and accurate case documentation
Calm, friendly, and professional communication style
Comfortable working with live chat platforms, CRM tools, and back-office systems
Ability to work on a rotating shift schedule
What We Offer:
Fun, modern, and creative office environment
Competitive salary for your skills and expertise
All the tech gear you need to work smart
Performance-based annual salary re-evaluation
This position requires full-time, on-site employment.