About the job Customer Success Specialist| PropTech, AI Tech
King Deux Search & Consulting is a specialized executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.
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About Your Company
The hiring company is at the forefront of analytics innovation, helping businesses leverage data to drive strategic decisions and enhance operational efficiency. Their commitment to customer success is paramount, and they are looking for a dedicated professional to join the team. The Customer Success Specialist will drive customer satisfaction and retention by ensuring clients receive maximum value from our products and services. This role involves proactive engagement with customers, fostering strong relationships, and acting as an advocate for their needs within the organisation.
Responsibilities
Act as the primary point of contact for assigned customers, guiding them throughout their journey with the company.
Understand customer goals and challenges to provide tailored solutions and support.
Conduct regular business reviews and check-ins to assess customer health and identify growth opportunities.
Develop and implement onboarding plans for new customers to ensure smooth integration and usage of our solutions.
Monitor product usage and performance metrics to proactively address potential issues and upsell opportunities.
Collaborate with internal teams, including Sales, Product Development, and Support, to address customer inquiries and feedback.
Create and maintain documentation related to customer interactions, feedback, and success stories.
Organize and facilitate training sessions and workshops to empower customers with product knowledge.
Qualifications
Bachelor's degree in Business, Communications, or a related field.
1+ years of experience in customer success, account management, or a similar role.
Excellent communication and interpersonal skills, with a focus on relationship building.
Strong analytical skills to assess customer needs and usage patterns.
Proficiency with CRM tools and customer success platforms.
Familiarity with analytics or technology products is an advantage.
Apply / Refer a Friend
Interested parties, please contact debbie@kingdeux.com or Apply directly!
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Please note that only shortlisted applicants will be contacted.