Guest Relations Officer | Hospitality, Membership

King Deux Search & Consulting is a specialised executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.

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About Your Company

As a Customer Relationship Officer at the hiring company, you will play a crucial role in creating a welcoming and exclusive atmosphere for the esteemed members. You will be responsible for providing exceptional customer service, fostering member engagement, and promoting the company's amenities and offerings.

Responsibilities:

• Member Relations: Build and maintain strong relationships with the members, ensuring their satisfaction and addressing any concerns or issues promptly and professionally.
• Promotion: Act as a brand ambassador for the company, actively promoting and highlighting the facilities, services, products, and events to potential and existing members.
• Guest Services: Provide a warm and courteous welcome to all members and their guests, ensuring they receive personalised attention and assistance throughout their visit.
• Administrative work: Handle the customer management system and the ad hoc duties.

Qualifications

• Previous experience in a customer service or hospitality role, preferably in a luxury club or hotel setting.
• Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
• Familiarity with CRM software and other relevant tools for member management and communication.
• Good command of written and spoken English and Chinese (including Putonghua)

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Interested parties, please apply directly!

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Please note that only shortlisted applicants will be contacted.