Description:

JOB DESCRIPTION: Act as POC for any issues or request Act as a subject matter expert for IT systems, applications, and tools. Provide expert-level technical support and troubleshooting for complex IT issues across hardware, software, and network systems. Analyze, diagnose, and resolve advanced issues and escalated tickets (hardware and software). Collaborate with other Teams to resolve issues Work with third-party vendors and solution providers as directed. Develop and maintain technical …