Technical Capability - Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practices. Ensures effective planning and implementation of creative and innovative service changes.

Process - Contributes to the definition of operational processes, (both internal and external) and dealing with customer-escalated problems.

Service Level - Manages systems within Service Level Agreements, proposing, defining improvements, and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.

Project Work - Leads the technical implementation of medium complexity infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.

Customer Relations - Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer's business in order to deliver and enhance the service. Provide written and oral summaries to the customer in real-time.

Problem Solving - Takes ownership of obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, and maintain and enhance service.

Team Working - Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. May act as a team manager as necessary.

Business Awareness - Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer's business, and the scope of the contract and knows how issues impact the delivery of service.

Professional Development - Stays up to date with new products, tools, and techniques, encouraging their use within the business to promote continuous improvement of capability.

Technical Coordinator will have:

- CISCO Experience / proven track record working with product authority and external vendor support teams. Proven track record of problem resolution.

- Successful solution designs implemented. Successful definition, implementation, and conformance to processes. Response and resolution to escalated issues in a timely manner.

- Meets project deadlines and costs within own scope of responsibility.

- Successful track record of leading small projects. Successful track record of working with third parties.

- Strong Structured Cabling Experience

REQUIREMENTS;

· A resident of Cebu City

· Must be willing and flexible with shifting work schedule and rest days as well as working overtime as required

· Bilingual communication capabilities preferred.

· Ability to telecommute and work in office.

· Ability to read, write, speak and comprehend English.

· Ability to calculate figures and amounts such as adding, subtracting, multiplying, dividing, proportions, percentages, area, circumference, and volume.

· Ability to apply concepts of basic algebra and geometry.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· To perform this job successfully, an individual should have knowledge of internet search engines, basic data entry, and data management.

· Basic skills with Microsoft Excel, Word, PowerPoint, and Outlook.