JOB DESCRIPTION:

• Act as POC for any issues or request
• Act as a subject matter expert for IT systems, applications, and tools.
• Provide expert-level technical support and troubleshooting for complex IT issues across hardware, software, and network systems.
• Analyze, diagnose, and resolve advanced issues and escalated tickets (hardware and software). Collaborate with other Teams to resolve issues
• Work with third-party vendors and solution providers as directed.
• Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Assist team with their projects Monitor network performance and troubleshoot network issues to ensure optimal uptime and performance.
• Perform regular network maintenance tasks, such as software updates, patches, and firmware upgrades
  
  

QUALIFICATIONS:

• Strong knowledge of Microsoft 365 technologies
• Strong understanding of Azure Active Directory
• Strong understanding of security and compliance
• Proficiency in supporting Office 365 applications
• Can work on a night shift schedule and can work onsite in IT Park, Cebu
• Well-experienced in PowerShell scripting
• 2+ years experience in a relevant role
• Knowledgeable of the ITIL process
• Strong verbal and written communication skills
• Intermediate knowledge of switches and firewall

SKILLS:

• Microsoft 365 (Azure Active Directory, Compliance, Exchange, Security, SharePoint, Teams, Viva Engage and Endpoint Manager).
• Intermediate knowledge of PowerShell
• Dynamic 365 Customer Service (Ticketing System)
• Cisco switches and firewall