Customer Support Representative

Job Title: Customer Support Representative

Location: Hybrid

Employment Type: Full-Time

About Us: Abwaab is dedicated to revolutionizing education through our innovative platform, and we pride ourselves on delivering exceptional customer experiences. We are seeking a dedicated Customer Support Representative to be the first point of contact for our customers, providing them with the support they need to succeed.

Key Responsibilities:

• Serve as the primary contact for customer inquiries, delivering timely and accurate responses.
• Resolve customer complaints effectively, escalating issues to the appropriate teams when necessary.
• Maintain detailed records of customer interactions, ensuring accuracy and completeness.
• Assist new customers with onboarding and provide product training to help them get the most out of our platform.
• Stay updated on our product features, services, and company policies to provide knowledgeable support.

Qualifications:

• Bachelors degree or equivalent experience.
• Previous customer service experience is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach.

Why Join Us?

• Be part of a dynamic team that values customer satisfaction and continuous improvement.
• Work in a flexible, hybrid environment that supports your work-life balance.
• Opportunities for professional growth and career advancement.