Business Initiative Owner Secured Written Customer Interactions

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Business Initiative Owner for Secured Written Customer Interactions. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise to dynamic environments and contributing to the success of our clients’ transformation initiatives.

Responsibilities:

• Take autonomous ownership of the initiative according to Agile practices.
• Clarify and formalize the scope of the initiative, ensuring all stakeholder needs are covered, simplifying and optimizing where possible, and maintaining overall coherence.
• Define the strategy and market vision for the initiative.
• Elaborate on the value and determine initiative KPIs.
• Identify and document the different deliverables required, prioritize them (backlog management), and propose a validated delivery roadmap.
• Collaborate closely with the Cluster Product Owner, contributing teams, architects, security, regulatory and risk instances, and IT colleagues.
• Support Product Owners and Operational Owners during ideation and refinement of deliverables.
• Align with group instances and guidelines to bridge with the group’s Opti-channel strategy.
• Monitor and report on progress, risks, dependencies, KPIs, and quality of the initiative.
• Document and initiate budget requests, monitor budget use.
• Ensure transparent and persuasive communication with middle and senior management (C-level).
• Monitor and report on delivery status, risks, issues, progress, and generated value.

Agile Requirements:

• Demonstrate an Agile mindset: positive attitude, pragmatism, thirst for knowledge, and a focus on team success.
• Embrace continuous improvement, feedback, and cross-functional collaboration.

Required Skills and Experience:

• 10 years of professional experience, with 5+ years in program and project management, focusing on strategy, priorities, time, budget, and customer-centric solutions.
• Technical and functional understanding to interact with architects, developers, and experts.
• Experience in program/project management, strong analytical skills, ability to break down complex issues, and draw conclusions from evidence and assumptions.
• Ability to collaborate and influence, strong stakeholder management, and customer centricity.
• Familiarity with augmented messaging solutions, AI, and digital solutions is preferable.
• Banking experience is an asset.

Soft Skills:

• Ability to thrive in a complex, constantly changing environment.
• Relationship-building across all organizational levels.
• Risk and issue management, overcoming challenges, motivating teams and stakeholders.
• Exceptional interpersonal and presentation skills, both verbal and written.
• Proactive, autonomous, committed, and perseverant.
• Strong analytical and synthesis skills, results-oriented.
• Ownership and accountability for delivery initiatives, flexibility, adaptability, stress resistance, executive presence, and leadership.
• Excellent communication skills and passion for leading change.

Languages:

• Dutch: Fluent
• French: Fluent
• English: Mandatory

Education and Certification:

• Master’s degree
• Mandatory certification in program/project management and change management frameworks (e.g. AGILE, Prince2, ITIL, ADKAR). Agile is the methodology currently used.

Work Location and Telework:

• Based in Brussels, with an expectation of 50% on-site and 50% homeworking.

Why Join Keystone Solutions?

• As a consultant, you will experience a variety of dynamic projects across different client environments, accelerating your professional growth.
• Keystone Solutions is committed to turbo-charged learning, offering broad learning experiences and continuous development.
• We foster skyrocketing ambition, supporting your career growth within a framework that values initiative and achievement.
• Being a “K-Stone” means bringing our core values—excellence, integrity, and collaboration—to every engagement.

Ready to Apply?

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.