Senior Business Analyst Fraud Cluster Consultant

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Senior Business Analyst within the Fraud Cluster. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise to dynamic environments and contributing to impactful initiatives.

Responsibilities:

• Reinforce the Fraud Cluster in the tribe "Customer Servicing and Efficiency" as a Senior Business Analyst, with strong knowledge of Agile ideation and refinement (EPIC/OPUS) and preferably an understanding of fraud prevention and detection in banking.
• Join a team that provides tools to fight fraud and coordinates the bank-wide strategy against fraud, supporting remote contact interactions, automating processes, and delivering fraud prevention solutions.
• Lead end-to-end features and opuses (Opus owner, feature owner), mastering Agile ideation and refinement techniques.
• Collaborate with squad colleagues and contributors to elaborate on solutions, lead business analysis, participate in functional analysis, facilitate business needs collection, and coordinate stakeholders during ideation and refinement phases.
• Challenge business needs for efficiency, future-oriented solutions, and strategic fit, documenting requirements and ensuring customer experience aspects are covered.
• Translate business/client needs into requirements for target solutions, document needs for autonomous squad progress, and liaise with contributors as needed.
• Prepare and participate in end-to-end testing of new functionalities, report on progress, defects, and risks.
• Support business onboarding for new solutions, map needs with delivered functionalities, and monitor at go-live (change management).
• Identify, communicate, and manage constraints, impediments, risks, and issues to keep progress on track and share transparently.

Requirements:

• At least 6 years of relevant experience in a Business Analysis role, including Agile ideation and refinement techniques and Opus ownership.
• Knowledge of fraud prevention and detection activities in the banking sector is a differentiating factor.
• Expertise in MS Office, especially with data visualization and graphs.
• Experience contributing to testing activities and functional analysis, with a technical understanding of functionalities.
• Excellent business analytic skills (over 6 years relevant experience).
• Project management experience (OPUS and feature ownership, refinement and ideation techniques).
• Strong written and spoken communication skills in Dutch, French, and English.
• Master’s degree or equivalent by experience.
• Analytical mind, conceptual thinking, curiosity, efficiency orientation, ownership, autonomy, team spirit, customer centricity, stakeholder management, structured approach, problem-solving skills, and openness to change.

Why Join Keystone Solutions?

• Consultancy Nature: Embrace your identity as a consultant, working on-site and representing Keystone Solutions in every engagement.
• Dynamic Projects: Experience a wide variety of challenges across different client environments, ensuring no two missions are ever the same.
• Turbo-Charged Learning: Accelerate your professional development and broaden your expertise through exposure to diverse projects and continuous learning opportunities.
• Skyrocketing Ambition: Grow your career within a framework that values ambition and supports your upward trajectory.
• K-Stone Values: As a K-Stone, you bring our core values—integrity, excellence, and collaboration—to every client mission.

Ready to Apply?

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.