Changer Manager

Mission Overview:

This is a full-time consultancy mission delivered by Keystone Solutions at our client, a regional public agency, focused on change management for the digital transformation program of procedures and asset referentials. The consultant will help define and implement a comprehensive change management strategy (communications, training and supports, resistance management, and human-centered accompaniment), working closely with stakeholders across the client organization.

Consultancy Model and On-Site Expectations:

• Engage as a Keystone Solutions consultant, collaborating directly with the client's stakeholders under a consultancy model.
• On-site presence at least 50% of the time, with flexibility to increase if necessary.
• Full-time mission (5 days/week) with a progressive ramp-up (e.g., starting at 3 days/week and then increasing to 5 days/week based on project evolution; to be discussed).

Client Context and Program Scope:

• For the dematerialization of business procedures (classification, restoration, subsidy of heritage assets) and asset referentials, the client is launching a program to implement an integrated internal management, referentials, and data publication platform to create and track the full lifecycle of a case file.
• The platform will interface with other regional and federal applications to provide a complete user journey.
• The platform will be developed on Odoo ERP and will interact with other application modules (to be defined, including website, geomatics, data exchange platform, advisory submission platform, etc.).
• The platform will deeply transform business processes and rules, internal methodologies, and solutions used. Therefore, it is necessary to define a strategy to support business teams from the outset.
• The change management initiative aims to accompany, convince, and support collaborators through the envisioned transformation.

Key Responsibilities:

• Define, in collaboration with stakeholders (the client's internal teams and partner digital administration), a change management strategy and implement it.
• Cover the following within the strategy: internal and external communications, training and training supports, assistance in managing resistance to change, and human-centered accompaniment.
• Identify key people within business teams to collaborate with and, beyond strategy, create the specific content required to execute change activities.
• Execute responsibilities as a Keystone Solutions consultant embedded with the client team.

Soft Skills:

• Appetite and passion for change management and human relations.
• Ability to influence others to work toward a common goal (influencer).
• Ability to guide colleagues from a non-hierarchical position, motivate and coach them to achieve objectives (guide and coach).
• Structured, methodical, and flexible; able to manage work autonomously and in an integrated manner (structure and rigor).
• Work organization aligned with objectives and scheduling imperatives (organized).
• Assertive, diplomatic, and adaptable to different types of interlocutors (diplomatic).
• Results-oriented with a positive attitude, initiative-driven, and solution-focused (positive).
• Resolutely client-oriented with a strong service mindset to accurately perceive needs and expectations (client-oriented).
• Strong team spirit with recognized collaboration and mutual support (collaborative).
• Excellent communication skills (communicative).
• Excellent active listening skills (active listening).
• Ability to build strong credibility within the organization (credible).
• Resilient and perseverant.
• Forward-looking (visionary).
• Ability to proactively propose relevant organizational changes in large public administrations (proactive).
• Ability to adapt discourse to audiences of varying levels (adaptability).

Complementary Competencies:

• Solid knowledge of how people experience change and the change process.
• Ability to quickly get to know and understand the organization.
• Familiarity with project management approaches, tools, and phases of a project.
• Ability to cooperate at all levels of the organization.
• Ability to identify root causes of problems and corresponding solutions.
• Excellent analytical and decision-making skills.

Evaluation Method and Mission Timing:

• Approximate mission start date: August 3, 2026. The mission will likely not begin before this date.
• The selection process will take the necessary time in line with public sector procedures.
• Candidates must ensure availability during the selection period, for interviews, and for the mission start (from August 3, 2026) if selected.
• Candidates will be invited to individual interviews with the program team and evaluated on the described competencies.

Role and Required Capabilities:

• Role: Senior Business Change Consultant (mandatory). Most recent experience: any time.
• Agile: Level T2 - Confirmed. Most recent experience: any time.
• Excellent communication skills (mandatory): Level T3 - Senior. Most recent experience: any time.
• Experience in change management (operational change) (mandatory): Level T3 - Senior. Most recent experience: any time.
• Experience in training (mandatory): Level T3 - Senior. Most recent experience: any time.
• Experience and knowledge of change management principles, methodologies, and tools (mandatory): Level T3 - Senior. Most recent experience: any time.
• PROSCI: Level T2 - Confirmed. Most recent experience: any time.

Languages:

• French (mandatory): Proficiency (C2).

Screening Questions (to be addressed in your application):

• 1. Are you ready to be on site at least 50% of the time, or more if necessary? (mandatory)
• 2. Are you ready to adopt a progressive ramp-up, starting at 3/5 and then increasing to 5/5 depending on project evolution, with flexibility on this aspect? (mandatory)
• 3. Describe an experience where you proactively proposed relevant organizational changes in large public administrations.
• 4. Explain an experience in an organization's digital transformation.
• 5. Do you hold certifications aligned with the mission? Add them to your CV.
• 6. Describe an experience where you guided others to work toward a common goal and helped them overcome resistance to change.

Work Locations:

• Main address: Namur

Why Join Keystone Solutions as a Consultant:

• Consultancy nature of work: Operate as a Keystone Solutions consultant embedded with the client, contributing on site and remotely to deliver high-impact change outcomes.
• Dynamic projects: Tackle diverse challenges across interconnected modules (ERP, web, geomatics, data exchange, advisory workflows), enhancing your exposure to complex public-sector transformations.
• Turbo-charged learning and development: Broaden your expertise in change management, communications, training design, and resistance management while receiving structured guidance and peer support within a consultancy context.
• Ambition and career growth: Accelerate your career through varied client engagements, building credibility and leadership across large-scale public programs.
• K-Stone values in action: Bring collaboration, rigor, client orientation, and continuous improvement to every engagement—being a K-Stone means embodying these values on each project.

Final Notes on Commitment and Availability:

• The mission is full time with a progressive ramp-up based on project needs.
• On-site presence of at least 50% is expected, with flexibility to increase if needed.
• Ensure availability for interviews and mission start from August 3, 2026.

Apply Now:

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.