Governance Process Specialist Service

Governance Process Specialist Service

Company/ Mission description:

Excited to work on a project for a key player in the energy landscape?

The Belgian and European energy landscape is in full swing. Did you know that our client plays a crucial role in this?

As part of our consultancy mission, you will ensure the reliability and sustainability of the electricity supply in our country, working alongside other professionals to build a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.

Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Service description:

Our clients digital services landscape has grown organically over time, resulting in varying approaches to service management across different teams. While basic processes exist, the current situation presents challenges in terms of efficiency, scalability, and consistency. This project aims to establish a standardized service management operating model that will streamline operations and enhance service delivery.

The need for this transformation stems from current operational challenges, notably the need for a transparent service management to cope with dynamically changing technologies and customer demands. Among other things, it will be crucial to have clear handoffs and definitions of roles, especially for onboarding service users.

Through this activity, we aim to establish clear, standardized processes for each of these phases while ensuring practical applicability and operational efficiency.

1. Formulate target picture of Operating Model (Level 0 and 1, group)

1. Detail specific processes (Level 3 and 4)
   1. Detailed workflows
   2. Decision points, exception handling and operational guidelines
   3. Interaction with IT systems
   4. Detailed task descriptions
   5. Templates and checklists for each phase
   6. Reporting metrics, mechanisms and templates

1. Analysis of existing processes of Operating Model (at least level 1); level 1 and 2 include:
   1. High-level process flows covering main process groups
   2. Role and responsibility, governance model
   3. Performance indicators (high-level KPIs)
   4. Inputs, outputs, and process triggers
   5. Systems and tools used in the process
   6. High-level process pain points and improvement areas

1. Detailed revision of existing processes

1. Implementation plan
   1. Gap-analysis (to-be vs. as-is) to identify processes that require standardization
   2. Impact and effort analysis for implementation of these processes
   3. Implementation plan (e.g. processes to standardize, required resources, time planning, ...)

Requirements:

Key technical requirements

• In-depth knowledge of IT governance frameworks
• Hands-on experience in project, service, and release management
• Proficiency in analysing and defining IT governance processes
• Experience in Organizational Development (especially Turnaround) in that area

Further requirements

• Ability to speak, read and write fluently in English
• Be able to work both autonomously and in a team
• High customer orientation
• Analytical approach to problem-solving and a track record of driving results through continuous improvement
• Curiosity, willingness to learn and ability to introduce creative and innovative solutions
• Have a critical mind and dare to challenge
• Ability to navigate a complex stakeholder environment

Additional information:

• Location: Brussels with occasional (2-3 per month) travels to Berlin
• Work regime: 20% (15 hours)
• Important: if the consultant will work in Belgium, for non-EU candidates, please present candidates who comply with the following criteria:
• Possess a work permit allowing the individual to work in Belgium.
• Hold a valid residence permit confirming the right of residence in Belgium.

There's something electric in the air with this mission!

What makes this mission attractive?

• An interesting project at the forefront of the energy sector: Our client encourages innovation and collaboration. Within our consultancy, you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a unique opportunity to demonstrate your skills and further develop your competencies within this project.
• Focus on well-being at work: we put maximum effort into a positive work culture in which your well-being is central.
• A diverse team of co-workers: Our client values diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.