IT Support Agent

Job Overview:

This position offers an exciting opportunity to work as a consultant representing Keystone Solutions at our client's site. As a Keystone Solutions consultant, you will engage with clients directly, providing vital support and solutions. You will be responsible for a range of duties that will solidify your role in our consultancy framework, making it an enriching experience for your career development.

Key Responsibilities:

• Provide first-line support to end-users via mail, phone, ticketing system, or at IT Corners.
• Resolve software and hardware-related incidents and guide users through technical issues.
• Perform proactive maintenance on devices and systems to ensure optimal functionality.
• Update and maintain technical documentation and ensure accuracy in internal tools (e.g., CMDB).
• Record all activities in the ticketing system and collaborate with the team on recurring tasks.

Skills/Qualifications:

• Fluent in French, Dutch, and English (reading, writing, and speaking).
• Basic knowledge of computer hardware/software (Microsoft Windows 10 & 11) and internet/cloud technologies (Intune, Teams, SharePoint).
• Experience with iPhone/iPad devices and tools like SCCM, Intune, and ticketing systems.
• Strong communication skills (written and verbal), customer-centric attitude, and empathy toward user needs.
• Self-motivated team player with a continuous improvement mindset and a developed sense of ownership.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.