Project Manager Business Consultant

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Project Manager Business. As a Keystone Solutions consultant, you will be engaged in dynamic projects, working on-site with our client in Brussels, and bringing your expertise to a variety of challenging environments. You will be part of a team that values professional growth, continuous learning, and the opportunity to make a real impact across multiple client projects.

Mission Context:

Within the framework of a strategic Nearshoring program, our client is seeking a Senior External Project/Process Manager to ensure the deployment of the Nearshoring program in close collaboration with a Global Project Manager. You will report to the COO Benelux. The role covers:

• Local coordination of Nearshoring projects (build & transition phases)
• Business as Usual (BaU) management for already transferred activities
• Operational performance and SLA monitoring

This position is critical to securing the client’s business, regulatory, and operational commitments.

Responsibilities (Consultancy Model):

• Assist operational managers to identify activities to nearshore, animate workshops, and challenge assumptions.
• Contribute to assessments, scope definition, and transition roadmaps.
• Perform end-to-end impact analyses covering processes, organization, volumes, legal, compliance, and risk dimensions.
• Coordinate transition phases to nearshore centers, ensuring service continuity.
• Ensure strict change management processes and proper project documentation follow-up.
• Define and monitor the overall project plan, capacity, and resource allocation.
• Monitor dependencies between projects, BaU activities, and local teams.
• Oversee Business as Usual operations for nearshored activities.
• Define, monitor, and report on SLAs, KPIs, and performance indicators.
• Analyze performance gaps and define remediation action plans.
• Work closely with Operations, Risk, Compliance, and IT teams.
• Identify and lead process improvement initiatives.
• Contribute to end-to-end process optimization, aligned with efficiency, quality, and cost objectives.
• Capitalize on lessons learned and feedback (RETEX).

Required Skills and Experience:

• At least 8 years of relevant experience in financial services, operations/back-office, or transformation, outsourcing, or nearshoring programs.
• Proven operational process improvement, end-to-end process descriptions, and SLA/operational performance monitoring experience.
• Experience in IT-enabled environments or digital processes, and multi-entity or international programs is a plus.
• Strong understanding of business, operational, and regulatory constraints in financial institutions.
• Experience in consumer credit or regulated financial services is an asset.
• Master’s degree or equivalent.
• Project Management certifications (PMP, PRINCE2, Agile, SAFe, etc.) are an asset.
• Strong written and spoken communication skills in French and English; spoken Dutch is required.
• Occasional travel required.
• Expected split: 60% on-site – 40% remote.

Soft Skills:

• Strong end-to-end vision with the ability to maintain a helicopter view.
• Excellent communication skills, diplomatic and customer-oriented.
• Ability to challenge senior stakeholders (Executive Committee, senior management).
• Natural leadership and ability to mobilize cross-functional teams.
• Structured, rigorous, and results-driven approach.
• Strong critical thinking, curiosity, and proactive mindset.
• Excellent time and priority management.

Why Join Keystone Solutions?

• As a consultant, you will experience a diversity of challenges across various client environments.
• We offer turbo-charged learning and professional development opportunities to broaden your expertise.
• Our framework is designed for skyrocketing ambition and career growth.
• Being a “K-Stone” means bringing our core values—integrity, excellence, and collaboration—to every engagement.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.