Position Overview

Our client is seeking an experienced Oracle Program Manager to lead the delivery of technical and functional support services across their Oracle application portfolio. Operating above traditional project management, this role combines strategic oversight with hands-on execution — ensuring Oracle initiatives stay aligned to business objectives while maintaining disciplined delivery, clear stakeholder communication, and consistent operational performance.

Key Responsibilities

Program Leadership

• Provide strategic direction and day-to-day oversight to cross-functional Oracle teams including functional analysts, technical staff, and managed service providers
• Establish delivery standards, operating rhythms, and clear expectations across support, enhancement, and stabilization workstreams
• Mentor team members on Oracle delivery best practices, governance, and documentation standards
• Support structured onboarding and knowledge transfer for incoming Oracle resources

Program Management

• Own end-to-end management of Oracle initiatives including support operations, enhancements, upgrades, and roadmap execution
• Manage timelines, resource coordination, cost and effort tracking, and prioritization across the full program portfolio
• Lead continuous improvement efforts including technical debt reduction, process optimization, and service management enhancements
• Coordinate testing activities (functional, regression, UAT) and manage release readiness for quarterly updates and patches
• Maintain centralized, auditable program documentation in support of operations, compliance, and knowledge continuity
• Deliver executive-level reporting on program health, risks, delivery metrics, and business value
• Oversee program financials, resource utilization, and vendor performance and accountability

Stakeholder & Vendor Collaboration

• Serve as the primary liaison between business stakeholders, Oracle functional and technical teams, broader IT groups, and external Oracle partners
• Facilitate design reviews, solution validations, and governance forums to drive alignment and informed decision-making
• Communicate program status, risks, and outcomes to executive leadership in a clear, business-focused manner

Change Management

• Lead change management efforts for Oracle Fusion enhancements, upgrades, and new capability rollouts
• Partner with business and training teams to drive user readiness, knowledge transfer, and adoption
• Minimize operational disruption through structured communication, training, and coordinated post-deployment support

Qualifications

Required:

• Bachelor's degree in Information Technology, Business, or a related field
• 10+ years of IT experience with significant Oracle solution delivery or support exposure
• 5+ years in an application support environment
• Demonstrated expertise managing complex, cross-functional programs and projects
• Strong analytical, problem-solving, and communication skills with the ability to engage audiences from technical teams to executive leadership
• Proven ability to lead geographically dispersed and matrixed teams

Preferred:

• ITIL Foundations certification; advanced ITIL certifications a plus
• Experience with IT service management frameworks and practices

Equal Opportunity Statement

This employer is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.