Associate Product Manager

About Us

Key is reimagining how professionals connect, create, and grow together. We're building a platform that transforms professional networking by focusing on authentic relationships and meaningful connections. We believe in the power of real human connection, amplified by technology but driven by people.

About the Role

We're seeking an Associate Product Manager to help drive the vision, strategy, and execution of Key.ai's core platform features. You'll work at the intersection of user experience, technical feasibility, and business goals while collaborating with cross-functional teams to shape the future of professional communities.

Key Responsibilities

• Assist in developing and managing the product roadmap for key platform features, balancing user needs with business objectives
• Act as the Scrum Master for all product initiatives, facilitating agile ceremonies and removing impediments
• Conduct user research and analyze data to identify opportunities and validate product decisions
• Define success metrics and KPIs for product initiatives
• Work closely with customer success to understand user feedback and pain points
• Partner with the Customer Success Manager to ensure product features and improvements align with customer needs and expectations
• Collaborate on creating feedback loops between customers and the product team to drive continuous improvement
• Assist in developing customer education materials and onboarding processes to enhance product adoption
• Participate in customer calls and meetings when needed to gain direct insights into user experiences
• Support the product development lifecycle from ideation through launch and iteration
• Create detailed product requirements and user stories
• Maintain the product backlog and assist with feature prioritization
• Coordinate cross-functional teams including UI/UX designers, front-end engineers, back-end engineers, QA, and Customer Support
• Bridge communication between technical and non-technical team members
• Ensure smooth handoffs between design, development, QA, and Customer Support phases
• Document product learnings and best practices to improve future product development
• Ensure alignment between product objectives and overall business goals

Qualifications

• 2-4 years of product management or related experience, preferably with exposure to consumer-facing platforms
• Strong analytical skills with experience using data to drive decision-making
• Excellent communication skills, both written and verbal
• Experience with or understanding of agile development methodologies
• Bachelor's degree in Computer Science, Engineering, or related field
• Detail-oriented with superior organizational capabilities

Preferred Qualifications

• Experience with real-time communication platforms or social products
• Understanding of community dynamics and moderation challenges
• Be comfortable with talking to engineering, occasionally doing pull request reviews and leveraging AI to write new apps on your own
• Experience participating in the full software development lifecycle from concept to deployment
• Experience participating in the full software development lifecycle from concept to deployment
• Experience coordinating cross-functional teams including UI/UX designers, front-end and back-end engineers, QA, and Customer Support
• Understanding of UI/UX design principles and ability to provide constructive feedback

Attributes

• Strong problem-solving abilities and analytical thinking
• Proactive approach to identifying and resolving issues
• Adaptable and resilient in fast-paced, changing environments
• Ability to manage multiple priorities effectively
• Results-oriented mindset with focus on quality deliverables
• Curious and eager to learn about users, technology, and business
• Skill in mediating different perspectives across diverse teams
• Customer-centric mindset with a passion for improving user satisfaction

What We Offer

• Competitive salary
• Regular team offsites and events
• Opportunity to shape a product that transforms how professionals connect and grow