Salesforces Business Analyst

We are looking for candidates with experience as Business Analyst.

The ideal profile has at least 3 years experience in managing multidisciplinary projects and teams. We provide a young, dynamic and evolving working environment which create the perfect condition to valorise personal and professional development.

The candidate will:

• Guide and manage the setup & develop of Salesforce CRM Solution based on latest innovative concepts (AI, Machine Learning, Software Automation)
• Design & Implement Customer Centric solution based on 360° customer view (Sales, Service, Marketing, omnichannel, Analytics)
• Interface with business users to collect requirements and guide them in the correct adoption of Salesforce solutions which address their need
• Integrate CRM Solution with third-party applications
• Guarantee market leading security standard into SF solutions
• Provide best practices/standards supporting the platform adoption and full application lifecycle (design, development, change control, UAT, deployment and support).
• ensuring quality rules are enforced and quality work packages are delivered
• providing hands on expert level assistance to developers on technical issues
• Interfacing with Vendor for solution design and issue resolution
• Develop POC/POV to provide tangible assets
• Provide governance assigning correct priorities to the team activities
• Provide and guide status updates and executive reporting
• Advise customer executives with the best cost-effective solutions
• Interact with colleagues and contribute to their professional development

Technical Skills:

The candidate must be familiar with Salesforce solution (Marketing, Service, Sales, Experience Cloud, etc.) and related platforms (Tableau, Heroku, Slack, Mulesoft, etc.).

Should have:

• 3+ years of experience as a Salesforce.com Specialist.
• Deep experience of integrating Salesforce with other enterprise systems
• Experience with Lightning development and other tools to extend the platform leveraging knowledge of web application development,
• Salesforce Certified Platform Developer I/II certification,
• Marketing Cloud, Sales Cloud or Service Cloud Certification,
• Knowledge of Field Service Lightning, Service Cloud Voice, Visual Remote Assistant concepts
• Proven solution engineering and real-world delivery of enterprise experience,
• To document requirements clearly and concisely, to author technical documents with design and integration details
• To understand both Agile (SCRUM) and Waterfall delivery models, importance of SDLC (Software Development Lifecycle Principles) and Salesforce development best practices
• He/She has passion for most used programming languages (Java, Groovy, Javascript, Ruby, Pyton etc... )

Soft skills:

• Good relationship skills
• Customer and goal oriented
• Flexibility and problem solving attitude
• Team player willing to share ideas and work collaboratively
• Good knowledge of English and international mindset
• Attitude to leadership