Warranty Engineer

KAYAN Group We are seeking a skilled and detail-oriented Warranty Engineer to join our team. In this role, you will be responsible for managing warranty claims, analyzing product performance, and ensuring customer satisfaction through effective warranty processes.

Responsibilities:

• Responsible for assuring the quality of operation for all warranty cases as mentioned in service core steps.
• Prepare data entry of warranty claims in the warranty system module.
• Handle customers with warranty claims to maintain a high customer satisfaction index.
• Process warranty claims on a timely basis for the service center.
• Process all warranty paperwork to ensure proper documentation and archiving.
• Verify the warranty criteria that are required by the Importer office.
• Arrange for parts to be scrapped as per the Importer office guidelines.
• Review and validate monthly warranty credit notes and clarify any uncollected cases.
• Keep informed of all factory recalls and bulletins.

Requirements & Skills:

• 1 - 3 years of experience in the Automotive after-sales department
• Bachelor's degree in Automotive or Mechanical Engineering.
• Excellent command of computer skills and Microsoft Office.
• Excellent negotiation & analytical skills.
• Excellent customer service, communication, and problem-solving skills.
• A highly motivated, enthusiastic, and results-oriented individual.
• Strong organizational skills and the ability to manage multiple projects simultaneously.