Dutch Speaking Solutions Consultant

Dutch Speaking Solutions Consultant

Job Overview

We are seeking a dynamic Dutch Speaking Solutions Consultant to join a premier digital solutions provider in Sofia, Bulgaria. Supporting the world's largest search engine, you will provide non-technical troubleshooting and customer care for popular digital products, services, and platforms (including Google Play Store, gPay, Google for Families, Books, and Movies). If you enjoy a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value, this is the perfect opportunity for you.

Location

• City: Sofia
• Country: Bulgaria

Your Role & Responsibilities

• Deliver professional, high-quality customer care and non-technical troubleshooting, ensuring excellent customer satisfaction rates.
• Master and efficiently utilize CRM software, ticketing systems, and internal customer service tools.
• Engage customers across multiple communication channels, including phone, email, and chat.
• Resolve customer inquiries within agreed SLAs by using a comprehensive knowledge base and established protocols.
• Consistently meet or exceed performance metrics for call handling time, first-call resolution, and customer satisfaction scores.
• Collaborate with team members to share best practices, exchange knowledge, and contribute positively to team dynamics.

Your Qualifications

• Language Proficiency: Fluent communication skills in both Dutch and English.
• Core Competencies: Strong active listening, interpersonal abilities, and a deeply customer-focused mindset.
• Problem Solving: Excellent troubleshooting skills with the ability to simplify and explain complex concepts clearly.
• Adaptability: Quick learner who embraces change, follows structured guides/processes, and maintains composure under pressure.
• Motivation: Self-motivated, proactive, and passionate about delivering an exceptional customer experience.

Shifts & Working Hours

• Schedule: Full-time, 10:00 - 19:00, Monday to Friday.
• Note: Flexible contract conditions, such as temporary employment and part-time options, are also available.

Salary, Bonuses & Benefits

• Base Salary: €1,740 Gross per month.
• Additional Allowances: Food allowance and comprehensive Additional Health Insurance.
• Perks & Incentives: Employee referral bonuses and access to a flexible benefits cafeteria program featuring 50+ benefits and services to choose from.
• Training: Fully paid training and continuous professional learning opportunities.

Relocation Package (For candidates relocating to Bulgaria)

• Airport pickup upon arrival.
• Flight reimbursement up to 300 BGN (paid with your first salary).
• 21 days of hotel accommodation in Sofia.
• Company assistance in finding long-term permanent rental accommodation.
• €1,500 Relocation Bonus (paid out in 2 installments to assist with transport, hotel stay, and initial rent).