Swedish-Speaking Customer Support

Swedish-Speaking Customer Support & Reactivation Specialist – Lisbon, Portugal

Introduction A leading global customer experience provider is recruiting Swedish-speaking Specialists for an on-site role in Lisbon. This position supports a fast-growing subscription-based service, focusing on managing customer accounts and re-engaging former members to ensure a high-quality customer journey.

Your Role * Outbound Engagement: Contact former or inactive customers via calls, email, and chat to understand their needs and encourage them to reactivate their service.

• Customer Support: Provide professional and engaging assistance to current users across multiple communication channels.
• Subscription Management: Assist with account updates, plan changes, and delivery inquiries.
• Problem Solving: Identify customer concerns and provide tailored solutions to improve their overall experience.
• Retention: Play a key role in customer retention and overall satisfaction by maintaining high service quality standards.

Your Qualifications * Language Skills: Fluent Swedish (C1/C2) and a good command of English.

• Experience: Previous experience in customer support, sales, or contact centers is an advantage.
• Communication: Strong persuasion and communication skills, particularly for outbound phone interactions.
• Mindset: Customer-focused, proactive, and able to work toward performance targets.
• Adaptability: Comfortable using digital tools and working in a fast-paced, multicultural team environment.

The Offer * Position: Full-time, on-site role in Lisbon (40 hours per week).

• Training: 6 days of fully paid structured onboarding and training.
• Compensation: Training compensation provided upon successful completion.
• Health: Private health insurance from day one.
• Time Off: 22 days of paid annual leave plus Portuguese public holidays.
• Relocation Support: * Flight costs reimbursed.
  • Accommodation provided for candidates moving from abroad.
• Environment: Modern office located near the beach with excellent transport links.
• Growth: Career development opportunities within a major global organization.

This role is ideal for Swedish speakers who enjoy a blend of support and proactive engagement, offering a chance to build a career in one of Europe's sunniest capitals.