German-Speaking Technical Customer Support Specialist | 100% Remote in Bulgaria

German-Speaking Technical Customer Support Specialist | 100% Remote in Bulgaria

Role Overview

An exciting technical opportunity is open for a German-speaking Technical Customer Support Specialist to support a leading international customer experience provider. In this role, you will be dedicated to a high-profile payments and POS (Point of Sale) solutions project, managing technical support for merchants and business partners across Europe. This is a fully remote position allowing you to Work From Home (WFH) from any location within Bulgaria.

Your Responsibilities

• Multichannel Support: Handle incoming calls, emails, and service tickets from merchants and partners, prioritizing issues to consistently meet strict Service Level Agreements (SLAs).
• Hardware & System Diagnostics: Provide technical support for card payment terminals, ATMs, and related digital services. Diagnose and troubleshoot basic network connectivity issues, error codes, and hardware device faults.
• Logistics Coordination: Support terminal exchange and replacement hardware requests (RMAs). Manage returns, issue shipping labels, schedule activations, and coordinate technical logistics.
• Merchant Portal Assistance: Assist B2B merchants with platform registration, portal login issues, and credential access.
• Back-Office Operations: Support related administrative tasks, including handling invoice or billing queries, onboarding/deboarding partner accounts, and updating master data fields in the database.
• Incident Tracking: Accurately log case histories, diagnostic details, and specific incident resolutions in the ticketing CRM for audit trails.

Requirements & Qualifications

• Languages: Native or near-native fluency in German (C1/C2) and a good professional command of English (B2).
• Location: Must be physically based in Bulgaria with a reliable internet connection for a home-office environment.
• Technical Aptitude: A strong interest in technical environments, with a natural ability to perform root-cause checks and follow guided diagnostic procedures.
• Soft Skills: Outstanding customer service orientation—calm, highly patient, well-organized, and solution-focused.
• Channel Adaptability: Comfortable alternating fluidly between live phone support, written emails, and back-office ticket handling.
• Preferred: Prior background in a contact center, IT helpdesk, or customer support role, ideally dealing with payment systems, fintech, or electronic hardware components. Basic Excel and CRM ticketing knowledge is a plus.

The Offer

• Work Model: Full-time, 100% Work From Home (WFH) / Remote anywhere in Bulgaria.
• Onboarding: Fully paid, comprehensive initial training program and structured technical onboarding.
• Environment: Gain invaluable experience in a fast-growing, dynamic international technical support and fintech industry.
• Compensation: Highly competitive local base salary package supplemented by an excellent international company culture and continuous career progression opportunities.

Are you ready to build a high-tech career from the comfort of your home? Bulgaria offers a fantastic cost of living alongside a rapidly growing international tech and outsourcing scene. If you are a German speaker who loves solving puzzles and assisting businesses with digital tools, this remote project is the perfect fit. Apply today to launch your new path!