Finnish-Speaking Customer Service Representative

Finnish-Speaking Customer Service Representative | Gaming

Job Overview

We are seeking a customer-oriented Finnish-Speaking Customer Service Representative to join a leading global customer experience provider in Larnaca, Cyprus. In this role, you will deliver front-line support for a major international gaming platform, assisting Finnish-speaking players with account management, platform navigation, billing, and technical troubleshooting across multi-channel digital touchpoints.

Location & Work Mode

• City: Larnaca
• Country: Cyprus
• Work Mode: On-site (Based full-time at a modern corporate facility in Larnaca).

Your Role & Responsibilities

• Deliver high-quality, player-focused support via live chat, email, and digital messaging channels.
• Assist users with account access issues, profile settings, and general platform navigation.
• Diagnose and troubleshoot technical bugs or connectivity issues, providing clear, step-by-step solutions.
• Systematically log customer interactions, case details, and technical resolutions within the internal ticketing database.
• Escalate complex, unresolved bugs or high-level player concerns to appropriate specialized internal teams.
• Adhere strictly to company quality benchmarks, data security protocols, and privacy guidelines.

Your Qualifications

• Language Proficiency: Native-level fluency in Finnish combined with a solid command of English (written and verbal).
• Skills: Excellent written communication skills, logical problem-solving abilities, and strong overall computer literacy.
• Core Mindset: Customer-centric focus, attention to detail, and the resilience to perform efficiently in a fast-paced environment.
• Experience (Plus): Previous experience in customer service, contact centers, or technical support is an asset, but non-experienced candidates with strong soft skills are welcome to apply.

Shifts & Working Hours

• Schedule: Full-time (Monday to Friday).
• Working Hours: Rotational shift patterns between 09:00 and 19:30. Enjoy free weekends and local public holidays.

Salary, Bonuses & Benefits

• Base Salary: €1,350 Gross per month initially (increasing to €1,400 Gross after 6 months of employment).
• Onboarding: Paid, comprehensive initial training covering product specifications, systems, and technical troubleshooting workflows.
• Workplace Environment: A vibrant, international, and multicultural workplace located in Larnaca with structured career growth opportunities inside a global network.

Relocation Support (For Candidates Moving to Cyprus)

1. Relocation package to cover your expenses with moving to new country
2. Company Housing Support Option: Flight ticket reimbursement up to €300, combined with up to two months of company-provided accommodation while transitioning into Larnaca.