Czech Speaking Customer Support Specialist

Czech Speaking Customer Support Specialist – Automotive Digital Services

Job Overview

We are seeking a customer-oriented Czech Speaking Customer Support Specialist to join an exciting Automotive Digital Services project for a globally recognized automotive brand known for innovation and quality. In this role, you will assist customers with inquiries regarding premium automotive and digital products, ensuring a professional, warm, and solution-oriented experience. This position offers the flexibility of a fully remote setup from anywhere within Portugal.

Location & Work Mode

• Country: Portugal
• Work Mode: Work From Home (Full-time remote position based anywhere nationwide in Portugal).

Your Role & Responsibilities

• Respond efficiently to customer inquiries through phone, chat, and email channels, delivering top-tier service.
• Assist customers with questions regarding automotive software and digital products, performing basic troubleshooting to resolve technical or account issues.
• Maintain clear and accurate documentation of all customer interactions, resolutions, and necessary follow-ups within the CRM system.
• Stay up to date with the brand's latest digital service updates, corporate policies, and promotional offers.
• Collaborate with internal teams to share insights and continuously improve the overall customer experience.
• Consistently meet or exceed targeted quality and operational performance goals.

Your Qualifications

• Language Proficiency: Native or fluent Czech (C1-C2 level) with good operational English skills.
• Core Competencies: Strong communication, interpersonal, and active listening skills with a proactive, customer-focused mindset.
• Aptitude: A genuine interest in the automotive sector and innovative digital solutions, with a natural ability to troubleshoot problems.
• Organization: High attention to detail and strong organizational skills, with the ability to thrive in a fast-paced environment.
• Experience (Preferred): Prior experience in a customer service or support role is preferred; experience handling CRM platforms is a distinct plus.

Shifts & Working Hours

• Schedule: Full-time hours, operating on standard rotational schedules to meet project demands.

Salary, Bonuses & Benefits

• Base Salary: €890 Gross x 14 months per year.
• Meal Allowance: €7.23 per working day.
• Training: Comprehensive, fully paid initial training and structured onboarding.
• Career Growth: Long-term development and internal advancement opportunities within a dynamic, multicultural team environment.

Relocation Support

• Availability: This position is available for local candidates only who are already based inside Portugal; relocation packages are not provided.