Dutch Speaking E-commerce Support Specialist

Dutch Speaking E-commerce Support Specialist

Job Overview

We are seeking a customer-focused Dutch Speaking E-commerce Support Specialist to join a leading global customer experience provider. In this role, you will guide online shoppers through their purchase journey by handling order tracking, processing returns, managing refunds, and solving carrier-related shipping exceptions. This position offers the flexibility of a 100% remote work setup from any location within Portugal.

Location & Work Mode

• Country: Portugal
• Work Mode: Work From Home (Full-time remote position based anywhere nationwide in Portugal).

Your Role & Responsibilities

• Support online retail consumers across multiple communication channels, including phone, email, chat, and necessary back-office data management.
• Assist customers with end-to-end order processing, tracking deliveries, resolving payment discrepancies, and issuing refunds.
• Investigate tracking anomalies or lost shipments by coordinating directly with shipping carriers and internal fulfillment logistics teams.
• Process and protect sensitive consumer records (such as payment data and identity information) in strict accordance with GDPR and PCI compliance standards.
• Document customer interactions accurately within internal systems, escalating highly complex cases to specialized departments when required.

Your Qualifications

• Language Proficiency: Fluent written and spoken Dutch (C1/C2 level) paired with good operational English (B2 level).
• Core Competencies: Strong verbal and written communication skills, an analytical problem-solving mindset, and keen attention to detail.
• Data Sensitivity: Comfortable and responsible when handling secure personal data and payment details.
• Adaptability: Ability to stay organized, reliable, and efficient within a fast-paced, deadline-driven digital e-commerce environment.
• Experience (Plus): Previous experience in a call center, remote helpdesk, or retail e-commerce customer support environment is considered an asset.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week) operating on a standard operational rotational shift schedule.

Salary, Bonuses & Benefits

• Base Salary Options:
  • €1,209.32 Gross per month (with permanent company-provided accommodation included).
  • €1,534.82 Gross per month (without company-provided accommodation).
• Allowances: Comprehensive meal allowance alongside integrated Christmas and holiday allowances.
• Health Coverage: Health insurance coverage provided starting from day one of employment.
• Paid Time Off: 22 days of paid annual leave.
• Contract Type: Valid Portuguese employment contract with full social security integration.
• Onboarding: Fully paid initial training, structured remote onboarding, and continuous performance coaching.

Relocation Support

• Complete relocation assistance is available for international candidates moving to Portugal from abroad.
• For applicants who opt for the accommodation-inclusive salary tier, permanent housing in a company-rented and managed apartment is fully provided and coordinated from arrival.