Italian Customer Support Specialist – Work From Home (Portugal)

Italian Customer Support Specialist – Work From Home (Portugal)

Are you an Italian speaker looking for a professional, flexible role that lets you work from the comfort of your own home? We are seeking enthusiastic, customer-focused individuals to join our digital support team in Portugal! In this role, you will deliver world-class service to users of global brands while enjoying the ultimate work-life balance.

This is a 100% Work From Home (WFH) position open to candidates residing anywhere within Portugal.

The Role

• Customer Care: Assist Italian-speaking customers via phone, email, and live chat with product inquiries, account management, and service updates.
• Problem Solving: Resolve customer complaints, tracking issues, or billing queries efficiently and with high empathy.
• Technical Guidance: Help users navigate digital platforms, application settings, or online tools step-by-step.
• Data Integrity: Maintain accurate, detailed records of customer interactions within our internal CRM system.

Working Model & Location

• Location: Remote / Work From Home within Portugal.
• Equipment: A complete high-tech home office setup (laptop, monitor, headset, and secure digital tools) will be fully provided and shipped directly to your home.

What We Offer

• Hours: 40 hours per week (Full-time).
• Relocation Support: * Flight Reimbursement for your move to Portugal (if relocating from abroad).
  • Company Accommodation options available to help you get initially established in the country.
• Training: Full paid onboarding and continuous professional training provided digitally.
• Community: Access to virtual team-building events, language courses, and a thriving digital expat network.

Requirements

• Native or Near-Native Italian: Excellent written and verbal communication skills with a friendly, helpful tone.
• English Proficiency: B2 level or higher for training systems and internal team communications.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal (with a valid Portuguese NIF and NISS, or ready to establish them).
• Skills: Strong multitasking abilities, time management, and a high degree of self-motivation to work independently.
• Home Workspace: A quiet, dedicated area to work with a reliable, high-speed fiber internet connection.

Ready to start your remote career under the Portuguese sun? Apply today with your English CV!