Polish Speaking Player Support Agent - NO CALLS

Polish Speaking Player Support Agent 

Job Overview

We are seeking a passionate Polish Speaking Player Support Agent to join a global leader in the Customer Experience (CX) industry in Sofia, Bulgaria. You will collaborate with an enthusiastic team of gamers to deliver an authentic, player-to-player support experience, handling all inquiries entirely via written channels.

Location

• City: Sofia
• Country: Bulgaria

Your Role & Responsibilities

• Assist players with any account, billing, or technical issues they encounter exclusively via tickets and chat (Email Only).
• Deliver an exceptional player experience by utilizing a tailored, case-by-case, and player-oriented troubleshooting approach.
• Identify and report trending community issues or newly submitted game bugs, escalating them directly to the appropriate internal teams.
• Collaborate with a dedicated team of gamers to maintain an engaging, supportive, and community-driven environment.

Your Qualifications

• Language Proficiency: Fluency in Polish alongside a good command of English.
• Player Empathy: Strong player empathy and the unique ability to understand a gamer's perspective when tackling game-related frustrations.
• Industry Knowledge: A clear understanding of Player Support or general customer care fundamentals.
• Gaming Background (Advantage): Direct gaming experience is highly preferred; if you play video games and can naturally relate to player mindsets, community culture, and in-game concepts, it will be considered a major asset.
• Core Attributes: A genuine desire to help players as efficiently as possible and contribute positively to overall team success.

Salary, Bonuses & Benefits

• Base Salary: €1,435 Gross per month.
• Additional Allowances: Food allowance and comprehensive Private Health Insurance.
• Training: Fully paid professional training and onboarding.
• Career Growth: Stable employment with clear career development paths within a global market leader.

Relocation Package (For candidates relocating from outside of Bulgaria)

• Airport pickup upon arrival.
• Flight reimbursement of up to 300 BGN (paid out with your first monthly salary).
• 21 days of free hotel accommodation in Sofia.
• Complete company assistance and guidance with securing permanent rental accommodation.
• €1,500 Relocation Bonus (distributed and paid out in 2 installments).