Portuguese Speaking Social Media & Community Support Specialist

Are you a Portuguese speaker passionate about digital communities? Join our team on-site in Athens, Greece and support users of one of the world's most widely used messaging and social media platforms.

Requirements

• Native or fluent Portuguese speaker (C1/C2 level); good English proficiency required
• Familiarity with major social media platforms and digital communities
• Previous customer service experience is an advantage but not required
• Strong communication and interpersonal skills
• Ability to work in a structured, target-driven environment
• Holder of an EU passport or valid work permit for Greece

Responsibilities

• Assist Portuguese-speaking users with account, privacy, content, and platform inquiries
• Review and respond to escalated support tickets in a timely and empathetic manner
• Ensure all responses align with platform guidelines and community standards
• Identify and escalate policy violations or urgent safety concerns
• Handle sensitive cases with care, professionalism, and clear communication

What we offer

• Salary: €1,000 – €1,100 gross/month
• Performance bonus depending on project
• Relocation package: flights covered, 2 weeks hotel accommodation, assistance finding an apartment, real estate agent commission paid by us
• Comprehensive onboarding and product training from day one
• Career development and growth opportunities in a multicultural international team

Join a team that supports millions of users every day. Apply now — we'd love to hear from you!