French Speaking Customer Support Advisor – Payment Solutions

French Customer Support Advisor – Payment Solutions Industry (Lisbon)

Are you a French speaker with an interest in finance, fintech, or digital payments? We are looking for professional and detail-oriented individuals to join our international hub on-site in Lisbon! In this role, you will support users and merchants navigating cutting-edge Payment Solutions, ensuring secure, smooth, and efficient financial transactions.

The Role

• Account Support: Assist French-speaking clients and merchants with account setups, verification processes, and billing inquiries.
• Transaction Troubleshooting: Investigate and resolve issues regarding payment processing, transfers, card management, and digital wallets.
• Security & Compliance: Monitor transaction security, guide users through safety protocols, and escalate potential fraudulent activity following strict industry standards.
• Customer Care: Deliver high-quality service via phone, email, or chat to maintain high client satisfaction and trust.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on-site role based in a modern and secure office environment.

What We Offer

• Salary: €1,000 – €1,300 Gross monthly (aligned with our French speaker bracket).
• Hours: 40 hours per week.
• Relocation Support: * Flight Reimbursement for your move to Lisbon.
  • Company Accommodation provided in a shared apartment (all utilities and bills included).
• Training: Comprehensive paid training covering financial security, payment platforms, and compliance regulations.
• Career Path: Opportunities to grow into quality assurance, team management, or compliance specialist roles within the fintech sector.

Requirements

• Native or Near-Native French: Strong written and verbal communication skills with a professional demeanor.
• English Proficiency: B2 level or higher for internal communications and training systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Analytical Mindset: Excellent attention to detail, precision with data, and problem-solving skills.
• Customer First: A patient, empathetic approach when dealing with sensitive financial or account-related questions.

Why Lisbon?

Lisbon is one of Europe's top destinations for young professionals and expats. Enjoy a fantastic quality of life, rich culture, exceptional gastronomy, and close proximity to beautiful Atlantic beaches—all while building a career in the fast-growing fintech support industry.

Ready to launch your career in digital payments? Apply today with your English CV!