Dutch & French-Speaking Customer Service Representative

Job Title: Dutch & French-Speaking Customer Service Representative
Location: Barcelona, Spain (On-site)

About the Role

We are seeking a proactive, customer-focused Customer Service Representative proficient in Dutch and French to join a high-performing team supporting a leading global technology brand. Based on-site in Barcelona, you will manage orders, provide product guidance, and assist European clients with first-level technical inquiries using CRM and SAP systems.

Key Responsibilities

• Manage incoming customer calls using the CRM portal.
  
• Create quotations and process customer orders through the SAP system.
  
• Communicate accurate delivery timelines and manage client expectations.
  
• Offer product guidance based on comprehensive catalogue-level knowledge.
  
• Deliver first-level technical support to help customers select the ideal solutions for their needs.
  

Requirements

• Languages: Native or fluent in both Dutch and French, with advanced English skills.
  
• Education: Minimum high school diploma or equivalent.
  
• Skills & Aptitude: Strong communication skills, commercial awareness, and an interest in technical topics.
  
• Commitment: Willingness to commit to a long-term role (2+ years).
  

Key Benefits & Offer

• Competitive Package: €21,000 annual gross base salary + annual performance bonus
  
• Relocation Assistance: relocation payment after completing the first month.
  
• Training & Development: Fully paid initial training and onboarding, plus access to specialized courses and upskilling programs.
  
• Work Environment: Modern office in Barcelona, close to local amenities.
  
• Schedule: Fixed Monday–Friday shift (09:00–18:00).