Dutch-Speaking Support Specialist – E-commerce Platform

Dutch-Speaking Support Specialist – E-commerce Platform

Location: Portugal (Remote) Language: Dutch (fluent) + English Employment Type: Full-time, Remote

About the Role

We are looking for a customer-oriented and detail-driven Dutch-Speaking Support Specialist to join an international team, supporting a leading global e-commerce platform — fully remotely from Portugal. In this role, you will be the primary point of contact for Dutch-speaking customers and sellers, ensuring they receive prompt, accurate, and friendly assistance across a wide range of platform-related queries.

Key Responsibilities

• Handle inbound contacts from Dutch-speaking customers and sellers via phone, email, and/or live chat regarding orders, deliveries, returns, payments, and account management
• Provide clear and timely resolutions to customer issues, ensuring a high level of satisfaction at every touchpoint
• Investigate and follow up on complaints, escalating complex cases to the appropriate internal teams when necessary
• Assist sellers with platform-related queries, listings, and account support
• Accurately log all customer interactions and case details in the CRM system
• Collaborate with team members and supervisors to identify recurring issues and contribute to continuous service improvement
• Stay informed on platform updates, policies, and promotions to provide up-to-date support

Requirements

• Fluent Dutch (C1/C2 level) — spoken and written
• Proficient level of English
• Strong communication and problem-solving skills with a customer-first approach
• Comfortable navigating digital platforms and tools
• Ability to multitask and manage priorities in a fast-paced environment
• Self-motivated and able to work independently in a remote setting
• Previous experience in customer support or e-commerce is an advantage but not required

What's on Offer

• Competitive salary package
• Fully paid training and structured onboarding program
• Full-time remote working from Portugal
• Career growth and development opportunities within a global organisation
• Friendly, multicultural and collaborative virtual team environment
• Additional employee benefits and perks

Eligibility Notice

This position is a remote role based in Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal. Applications requiring visa sponsorship cannot be considered.