Italian Speaking Back Office Gaming Support Specialist

Italian Speaking Back Office Gaming Support Specialist

Job Overview

We are seeking an enthusiastic, player-focused Italian Speaking Back Office Gaming Support Specialist to join a newly established gaming support division in Sofia, Bulgaria. Operating in a completely non-voice, Email Only capacity, you will champion the user experience by assisting players with technical glitches, transaction issues, and general account updates. If you love gaming culture and want to align your passion with a stable corporate career path, this role offers the perfect international platform.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time within a dynamic, state-of-the-art office infrastructure alongside a collaborative team of fellow gamers).

Your Role & Responsibilities

• Troubleshoot and resolve incoming player inquiries, account security issues, and technical bugs via structured support tickets (Email Only).
• Adopt an empathetic, player-first approach to provide fast, personalized, and accurate answers on a case-by-case basis.
• Document consistent gameplay patterns, systemic platform bugs, or major community trends and escalate them directly to internal development teams.
• Assist in cultivating a safe, high-quality, and positive digital environment for the global player base.
• Meet baseline operational performance metrics while actively engaging in continuous feedback cycles.

Your Qualifications

• Language Proficiency: Fluent Italian (C1 level minimum) paired with a good operational command of English for internal documentation.
• Gaming Background: A genuine passion for video games—understanding the community mindset, digital jargon, and gaming culture is highly valued.
• Core Traits: High player empathy, strong written communication skills, and natural problem-solving instincts.
• Experience (Plus): Prior experience in backend customer support, ticketing management, or consumer helpdesks is a great advantage, but comprehensive training is provided.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week) operating on specialized weekly shift tracks.
• Operational Window: 11:00 – 23:00 on fixed weekly blocks:
  • Track A: Wednesday – Sunday
  • Track B: Thursday – Monday

Salary, Bonuses & Benefits

• Salary Range: €1,350 – €1,500 Gross base per month.
• Allowances: Included monthly food allowances.
• Health Coverage: Premium private health insurance package provided from day one.
• Onboarding: Fully paid initial classroom training, nesting periods, and technical upskilling courses.
• Perks: Entry into an employee referral incentive system and a customized corporate menu featuring over 50 customizable benefits and services to choose from.

Relocation Support (For Candidates Moving to Sofia)

• Travel Assistance: Coordinated airport pickup upon arrival and inbound flight/travel reimbursement of up to 300 BGN distributed with your first salary.
• Temporary Housing: 21 days of fully covered hotel accommodation to establish your transition.
• Housing Search: Dedicated corporate assistance from real estate coordinators to help find and secure a permanent apartment.
• Relocation Cash Bonus: A financial relocation incentive of €1,400 – €1,600 distributed across two monthly installments.