German Speaking Customer Support Specialist – Remote role in Portugal

German Speaking Customer Support Specialist – Automotive Digital Services

Job Overview

We are seeking a customer-oriented German Speaking Customer Support Specialist to join an exciting Automotive Digital Services project for a globally recognized automotive brand known for innovation and quality. In this role, you will assist customers with premium automotive software, applications, and digital services, ensuring a warm, efficient, and solution-oriented brand experience. This position offers the flexibility of a full-time, 100% remote setup from anywhere within Portugal.

Location & Work Mode

• Country: Portugal
• Work Mode: Work From Home (Full-time remote position based anywhere nationwide in Portugal).

Your Role & Responsibilities

• Respond efficiently to customer inquiries through phone, chat, and email channels, delivering top-tier service.
• Assist customers with questions regarding automotive software and integrated digital products, performing basic troubleshooting to resolve technical or account issues.
• Maintain clear, accurate, and comprehensive documentation of all customer interactions, troubleshooting steps, and resolutions within the CRM system.
• Stay continuously updated on the brand's latest digital service updates, corporate policies, and promotional offers.
• Collaborate with internal teams to share user insights and continuously optimize the overall customer experience.
• Consistently meet or exceed targeted operational, quality, and performance goals.

Your Qualifications

• Language Proficiency: Native or fluent German (C1-C2 level) paired with good operational English skills.
• Core Competencies: Strong communication, interpersonal, and active listening skills with a proactive, customer-focused mindset.
• Aptitude: A genuine interest in the automotive sector and innovative digital solutions, with a natural ability to troubleshoot problems.
• Organization: High attention to detail and strong organizational skills, with the ability to thrive in a fast-paced environment.
• Experience (Preferred): Prior experience in a customer service or support role is preferred; experience handling CRM platforms is a distinct plus.

Shifts & Working Hours

• Schedule: Full-time hours, operating on standard rotational schedules tailored to project demands.

Salary, Bonuses & Benefits

• Base Salary: €1,030 Gross x 14 months per year.
• Complexity Bonus: €80 per month (paid across 11 months of the year).
• Meal Allowance: €7.23 per working day.
• Training: Comprehensive, fully paid initial training and structured onboarding.
• Career Growth: Exposure to innovative digital solutions in the automotive sector with long-term development tracks inside a dynamic, global organization.

Relocation Support

• Availability: This position is open to local candidates only who are already based inside Portugal; relocation packages from abroad are not provided.