Spanish Speaking Content Moderation

Spanish Speaking Content Moderation

Job Overview

We are seeking an analytical and culturally aware Spanish Speaking Digital Trust & Safety Specialist to join a leading European BPO provider in Sofia, Bulgaria. Supporting a major international company, you will play a critical role in moderating user-generated digital content and back-office information. Your objective is to ensure platform compliance, mitigate digital risks, and enforce strict community safety guidelines to maintain a trusted online environment.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site / Office-based within a modern corporate environment alongside a vibrant, multicultural team.

Your Role & Responsibilities

• Review user-generated content and back-office data to ensure absolute compliance with established platform safety policies.
• Take prompt, objective, and appropriate moderation actions on digital materials that violate guidelines or pose legal/safety risks.
• Maintain an exhaustive and up-to-date understanding of internal safety protocols and compliance policy modifications.
• Identify, analyze, and track behavioral patterns to proactively flag emerging platform risks or coordinated abuse.
• Justify and defend moderation decisions with clear context and structured reasoning during internal quality audits.

Your Qualifications

• Language Proficiency: Fluent in Spanish (C1 level) paired with a strong operational command of English (B2 level minimum).
• Cultural Awareness: A deep understanding of Spanish pop culture, global current events, and local digital trends.
• Core Competencies: High attention to detail, strong organizational skills, and the capacity to manage shifting priorities and large volumes of data.
• Critical Thinking: Analytical problem-solving skills with the ability to identify user behavioral trends to improve decision-making accuracy.
• Experience (Asset): Previous experience investigating online fraud, spam networks, or inappropriate digital content is a strong asset.

Shifts & Working Hours

• Schedule: Full-time hours operating on standard project operational shifts.

Salary, Bonuses & Benefits

• Base Salary: €1,330 Gross per month.
• Welcome Bonus: €1,500 Welcome Bonus.
• Allowances: Included monthly food allowance.
• Health Coverage: Comprehensive private health insurance plan provided from day one.
• Onboarding: Fully paid initial professional training and continuous skills development.
• Career Path: Stable employment with clear internal career advancement opportunities within a globally recognized firm.

Relocation Support (For Candidates Outside Bulgaria)

• Travel Assistance: Inbound flight reimbursement up to 300 BGN (paid out with your first salary) and coordinated airport pickup upon arrival.
• Temporary Housing: 21 days of fully covered hotel accommodation in Sofia while you transition.
• Housing Search: Dedicated corporate assistance to help you secure a permanent apartment in the city.