Slovak Speaking Solutions Consultant

Solutions Consultant with Slovak and English

Job Overview

We are seeking a customer-focused and adaptable Solutions Consultant fluent in Slovak and English to join a premier digital solutions provider in Sofia, Bulgaria. Supporting user operations for a major global search engine ecosystem, you will provide non-technical troubleshooting, customer care, and optimization guidance for everyday digital applications (including the Play Store, digital wallet/payment apps, family sharing tools, digital books, and entertainment platforms). This multi-channel role is ideal for a proactive communicator who enjoys resolving consumer application queries while maintaining exceptional service quality.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time within a modern, multicultural corporate office alongside a supportive international team).

Your Role & Responsibilities

• Deliver professional, empathetic user support across phone, email, and live chat channels in both Slovak and English.
• Perform non-technical account investigations, transaction/billing reviews, and application configuration guidance based on a comprehensive structural knowledge base.
• Efficiently navigate advanced CRM platforms and internal ticketing management software to record and monitor customer milestones.
• Resolve incoming inquiries within defined Service Level Agreements (SLAs), striving for robust first-contact resolution metrics.
• Collaborate dynamically with team members to share troubleshooting insights, update system processes, and contribute to internal knowledge articles.

Your Qualifications

• Language Proficiency: Fluent communication skills in both Slovak and English (written and verbal).
• Core Traits: Strong interpersonal skills, active listening capabilities, and the unique ability to break down technical or complex processes into simple, consumer-friendly instructions.
• Process Adaptability: Comfortable following structured operational guides, executing analytical step-by-step troubleshooting workflows, and maintaining composure during peak service volumes.
• Learning Mindset: Highly adaptable and self-motivated, with a genuine interest in mastering new digital applications, mobile ecosystems, and database interfaces.
• Experience (Plus): Prior experience in customer experience centers, technical customer care, or retail helpdesks is a distinct asset, though fully paid training is comprehensively provided.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week).
• Working Hours: 8-hour shift patterns scheduled Monday to Sunday, between 10:00 and 18:00.

Salary, Bonuses & Benefits

• Salary Range: €1,450 – €1,650 Gross base per month.
• Contract Flexibility: Stable placement featuring flexible conditions (including temporary contract considerations or part-time variants depending on eligibility).
• Allowances: Integrated monthly corporate food allowance.
• Health Coverage: Premium private health insurance package included from your first month.
• Onboarding: Fully paid specialized digital application and product training.
• Perks: Access to employee referral incentive structures and an expansive benefits program featuring over 50 customizable services and corporate discounts to select from.

Relocation Support (For Candidates Relocating to Bulgaria)

• Travel Coordination: Arranged airport pickup upon your arrival and inbound flight/travel reimbursement of up to 300 BGN (disbursed alongside your first monthly salary).
• Temporary Housing: 21 days of fully covered hotel accommodation in Sofia to facilitate an easy operational transfer.
• Housing Search Assistance: Complete company guidance and specialized administrative support from real estate coordinators to help find and secure a permanent rental apartment.