French Speaking Customer Support – Heated Tobacco Devices

French Speaking Customer Support – Heated Tobacco Devices

Location: Athens, Greece (Office-Based)

Innovate the Consumer Experience in the Heart of Athens

We are seeking a professional, consumer-focused French-speaking Customer Advisor to represent a global leader in the premium tobacco and next-generation heated tobacco industry. Working from our state-of-the-art office hub in Athens, you will support retail customers and commercial partners across France and French-speaking regions. This role offers an incredible corporate entry point into a fast-evolving market, alongside the chance to experience a legendary Mediterranean lifestyle with 300 days of sunshine, historic landmarks, and a vibrant international community.

Key Responsibilities

• Inbound Consumer Support: Handle incoming inquiries from French-speaking consumers and retailers via phone, email, and live chat regarding product features, orders, and premium loyalty programs.
• Device & Tech Troubleshooting: Guide users through the setup, cleaning, Bluetooth connectivity, and proper maintenance of next-generation heated tobacco electronic devices.
• B2B & Merchant Liaison: Assist tobacconists and retail vendors with stock orders, delivery tracking, commercial invoices, and point-of-sale support.
• Regulatory Compliance: Adhere strictly to industry-specific regulations, ensuring age-verification protocols are maintained across all customer and account interactions.
• System Logging: Meticulously update customer records and device diagnostics within advanced internal CRM tools.

Requirements

• Language: Native or C2-level French and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Tech Literacy: Comfort learning electronic device diagnostics and handling basic hardware troubleshooting logic.
• Communication: Exceptional verbal and written communication skills with a patient, service-oriented approach.
• Location: Must be willing to work from our physical office campus in Athens (central location with excellent transit links).

Relocation & Benefits

• Premium Relocation Package: Paid flight to Athens, airport pickup, and 4 full weeks of corporate hotel accommodation or rent assistance to ensure a smooth transition.
• Modern Office Culture: Work on an innovative, multicultural campus featuring state-of-the-art tech setups, recreation zones, and collaborative spaces.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus monthly performance-based incentives.
• Professional Development: Comprehensive paid training by industry and product experts, private health insurance from day one, and internal career paths into coaching, quality assurance, or management.
• Lifestyle: Enjoy a lower cost of living compared to France or Belgium, with free online Greek language courses and an excellent work-life balance near the Athenian coast.

Join Our Team

Advance your career with an industry giant while unlocking an exceptional lifestyle upgrade in Europe's historic capital. Submit your application today to start your journey with us in Athens.