German Speaking Customer Support Representative – Portugal

German Speaking Customer Support Representative – Portugal

Role Introduction

We are looking for a dedicated German Speaking Customer Support Representative to join our international service hub in Portugal. In this role, you will be the voice of a leading global brand, providing world-class assistance to our DACH-region clientele. This is an exceptional opportunity for professionals looking to combine a rewarding career in customer experience with the sun-drenched, high-quality lifestyle that Portugal offers.

Core Requirements

• Linguistic Mastery: Native or near-native proficiency (C1/C2) in German; strong communicative English (B2).
• Legal Status: Must hold EU/EEA Citizenship or a valid, unrestricted work permit for Portugal.
• Technical Literacy: Proficiency in MS Office and the ability to navigate modern CRM systems (e.g., Salesforce, Zendesk).
• Relocation: Willingness to relocate to Portugal (Lisbon or Porto).

Qualifications & Skills

• Previous experience in customer service, hospitality, or retail is preferred but not mandatory.
• Exceptional empathy and active listening skills.
• Ability to handle complex inquiries with a solution-oriented mindset.
• Strong written and verbal communication skills with a focus on professional etiquette.

What We Offer & Relocation Package

• Relocation Support: Fully covered flight tickets to Portugal and airport pick-up.
• Initial Housing: 2 to 4 weeks of complimentary hotel accommodation or company-leased housing upon arrival.
• Settling-in Assistance: Dedicated support for obtaining your NIF (Tax ID), Social Security, and opening a local bank account.
• Housing Concierge: Professional guidance and support in finding long-term accommodation.
• Benefits: Competitive salary including language premiums, private health insurance, and meal vouchers.