Danish-Speaking Customer Support Specialist

Danish-Speaking Customer Support Specialist – Automotive Digital Services

Job Description

We are recruiting Danish-speaking Customer Support Specialists for an exciting Automotive Digital Services project.
In this role, you will support a recognized brand in the automotive industry known for its commitment to quality, innovation, and customer satisfaction. As a Customer Support Specialist, you will help strengthen the relationship between the company and its customers by providing professional assistance and ensuring an excellent overall customer experience.
This is a full-time remote position based anywhere in Portugal, offering the flexibility to work from home while being part of an international and dynamic team.

Your Role

• Respond to customer inquiries via phone, chat, and email, delivering professional and high-quality support.
  
• Assist customers with questions related to automotive and digital products, troubleshooting issues effectively.
  
• Maintain accurate documentation of customer interactions, resolutions, and follow-ups in CRM systems.
  
• Collaborate with colleagues and internal teams to continuously improve the customer experience.
  
• Stay up to date with the latest offers, policies, and services to provide accurate and timely information.
  
• Ensure customer satisfaction by delivering a warm, professional, and solution-oriented experience.
  
• Meet quality and operational performance targets while contributing to service excellence.
  

Your Qualifications

• Native or fluent Danish (C1-C2 level) with strong English skills.
  
• Strong communication and customer service skills.
  
• Interest in automotive and digital products.
  
• Ability to troubleshoot issues and provide effective solutions.
  
• Comfortable working in a fast-paced environment and meeting performance goals.
  
• Strong organizational skills and attention to detail.
  
• Previous experience in customer service or support roles is preferred.
  
• Experience using CRM systems is a plus.
  
• Team player with a proactive and customer-focused mindset.
  

The Offer

• Work Mode: Full-time remote position — work from anywhere in Portugal.
  
• Training: Fully paid training and structured onboarding.
  
• Environment: Dynamic, multicultural work environment.
  
• Benefits: Competitive base salary with performance/complexity bonuses and allowances.
  
• Growth: Career advancement and long-term development opportunities.
  
• Equipment: Working equipment provided (pickup required if living within 50 km of the local office; shipped if living further away).