Czech/Slovak Speaking Customer Support - Remote in Bulgaria, no weekends!

Customer Support Representative with Czech/Slovak & English

Job Overview

We are seeking a motivated and customer-oriented Customer Support Representative fluent in Czech or Slovak and English to join a global customer experience company in Bulgaria. In this role, you will become part of a supportive, international team, helping customers resolve inquiries while developing valuable communication and problem-solving skills. This position offers a 100% remote work structure from any location within Bulgaria.

Location & Work Mode

• Country: Bulgaria
• Work Mode: Work From Home (Fully remote position based anywhere nationwide in Bulgaria).

Your Role & Responsibilities

• Listen, evaluate, and respond to incoming customer queries efficiently via phone and email channels.
• Provide accurate, valid, and complete information by utilizing internal knowledge databases and systems.
• Identify and thoroughly assess customer needs to ensure high levels of brand satisfaction.
• Deliver professional, empathetic, and solution-oriented customer care during every interaction.
• Document customer cases and cross-functional feedback accurately within the system.

Your Qualifications

• Language Proficiency: Fluency (written and spoken) in either Czech or Slovak, paired with good English communication skills.
• Experience: No previous customer support experience is required! Complete training is provided.
• Core Competencies: A strong customer-oriented mindset, excellent communication abilities, and a positive, enthusiastic attitude.
• Work Ethic: Highly motivated, proactive, and capable of working independently from home while collaborating effectively as part of a virtual team.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week).
• Working Hours: Monday to Friday, 09:00 – 18:00. Enjoy a stable, standard business schedule with your evenings and weekends completely free!

Salary, Bonuses & Benefits

• Base Salary: €1,534 Gross per month.
• Allowances: Included monthly food allowance.
• Health Coverage: Premium additional health insurance plan provided.
• Training: Comprehensive, fully paid initial training program and ongoing learning opportunities.
• Perks: Access to 50+ corporate benefits and services, an employee referral bonus program, and stable career development paths within a global enterprise.