Arabic Speaking Advertising Support Specialist

Arabic Speaking Advertising Support Specialist – Digital Marketing Solutions

Job Overview

We are recruiting an analytical and customer-focused Arabic Speaking Advertising Support Specialist on behalf of a leading global customer experience company in Lisbon, Portugal. In this role, you will provide critical B2B support to small and medium-sized businesses utilizing one of the world's most widely used self-service digital advertising platforms. You will assist corporate clients with account setup, technical troubleshooting, and tool optimization to help them maximize their online marketing reach and business success.

Location & Work Mode

• City: Lisbon
• Country: Portugal
• Work Mode: On-site 

Your Role & Responsibilities

• Support small and medium-sized enterprise (SME) advertisers through chat, email, and targeted outbound phone interactions.
• Provide comprehensive pre-sales and post-sales support for self-service digital marketing products and automated campaign features.
• Guide business clients through platform interfaces, dashboard tools, policy compliance guidelines, and advertising best practices.
• Investigate, isolate, and troubleshoot technical or operational anomalies affecting active ad campaigns or account delivery.
• Manage multiple platform systems, tracking tools, and client interactions simultaneously in a fast-paced environment.
• Track and identify recurring product trends or glitches, delivering structured data insights to internal teams to improve overall user satisfaction.

Your Qualifications

• Language Proficiency: Native-level fluency in Arabic paired with a good operational command of English (both written and spoken).
• Domain Interest: A genuine passion for digital marketing, online advertising mechanics, web analytics, and modern technology.
• Core Competencies: Strong communication skills, sharp problem-solving abilities, and an empathetic, customer-centric mindset.
• Multitasking: Highly organized and attentive to detail, with the ability to navigate multiple software tools and client files at once.
• Adaptability: Comfortable working across chat, email, and phone support channels within an evolving corporate ecosystem.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week).
• Calendar: Rotational schedule covering Monday to Sunday. Holiday entitlement and public holiday compensation are fully aligned with Portuguese labor law.

Salary, Bonuses & Benefits

• Base Salary Options (Gross):
  • €1,083 to €1,295 Gross per month (with permanent company-provided accommodation included).
• Bonuses: Performance-based incentive bonus opportunities.
• Health Coverage: Full health insurance included from the very first day of employment.
• Onboarding: Comprehensive initial onboarding and product training program conducted entirely in English.
• Contract: Formal Portuguese employment contract from day one, with long-term internal career development and promotion tracks.

Relocation Support

• Complete relocation assistance is available for international candidates moving to Portugal from abroad.
• Permanent housing in a company-managed apartment is fully provided and covered by the employer, as integrated into the salary structure framework.