Norwegian-Speaking Customer Service Representative

Norwegian-Speaking Customer Service Representative | Gaming

Job Overview

We are seeking a proactive, player-focused Norwegian-Speaking Customer Service Representative to join a leading global customer experience organization based in Larnaca, Cyprus. In this role, you will deliver front-line digital support for a major international gaming platform, assisting Norwegian-speaking users with account management, platform navigation, payment processes, and technical troubleshooting.

Location & Work Mode

• City: Larnaca
• Country: Cyprus
• Work Mode: On-site (Based full-time at modern corporate office facilities in Larnaca).

Your Role & Responsibilities

• Provide high-quality, professional support to Norwegian users via live chat, email, and digital tickets.
• Assist players with account verification, profile adjustments, login troubleshooting, and feature navigation.
• Diagnose and resolve technical inquiries or platform bugs using established support protocols.
• Log all customer interactions, feedback, and technical resolutions accurately in the CRM system.
• Escalate complex technical bugs or high-level player concerns to appropriate internal support units.
• Maintain high standards of data privacy, policy compliance, and overall customer satisfaction (CSAT).

Your Qualifications

• Language Proficiency: Native-level fluency in Norwegian combined with a strong working knowledge of English (written and verbal).
• Technical & Soft Skills: Solid computer literacy, rapid typing skills, and sound analytical problem-solving abilities.
• Mindset: Customer-centric, detailed-oriented, and capable of prioritizing tasks efficiently in a fast-paced environment.
• Experience (Plus): Prior background in contact centers, customer support, or technical helpdesks is considered an asset, but non-experienced candidates with strong soft skills are welcome to apply.

Shifts & Working Hours

• Schedule: Full-time (Monday to Friday).
• Working Hours: Rotational shift patterns between 09:00 and 19:30. Weekends and local public holidays are free.

Salary, Bonuses & Benefits

• Base Salary: €1,350 Gross per month initially (increasing to €1,400 Gross after 6 months of continuous employment).
• Onboarding: Fully paid, comprehensive initial training covering internal systems, gaming mechanics, and troubleshooting tools.
• Workplace Environment: Modern office setup operating within an international, multicultural, and collaborative team culture in Larnaca.

Relocation Support (For Candidates Moving to Cyprus)

1. Relocation package to cover your expenses with moving to new country 

2. Company Housing Support Option: Flight ticket reimbursement up to €300, combined with up to two months of company-provided accommodation while transitioning into Larnaca.