Norwegian-Speaking Customer Support

Norwegian-Speaking Customer Support & Reactivation Specialist – Lisbon, Portugal

Introduction A leading global customer experience provider is seeking Norwegian-speaking Specialists for an on-site role in Lisbon. You will support a fast-growing subscription service, focusing on managing customer accounts and re-engaging former members across several European markets.

Your Role * Outbound Engagement: Contact former or inactive customers via calls, email, and chat to understand their needs and encourage them to restart their service.

• Customer Support: Provide professional and engaging assistance to current users across multiple communication channels.
• Account Management: Assist with subscription management, including plan updates, delivery tracking, and account maintenance.
• Problem Solving: Identify customer concerns and provide tailored solutions to improve the overall journey.
• Retention: Contribute directly to customer retention and overall satisfaction by maintaining high service quality standards.

Your Qualifications * Language Skills: Fluent Norwegian (C1/C2) and a good command of English.

• Experience: Previous experience in customer support, sales, or contact center environments is an advantage.
• Communication: Strong persuasion and communication skills, especially for outbound phone interactions.
• Mindset: Customer-focused, proactive, and capable of working toward performance targets.
• Adaptability: Comfortable using digital tools and working in a multicultural team environment.

The Offer * Position: Full-time, on-site role in Lisbon (40 hours per week).

• Training: 6 days of fully paid structured onboarding and training.
• Health: Private health insurance provided from day one.
• Time Off: 22 days of paid annual leave plus Portuguese public holidays.
• Relocation Support: * Flight costs reimbursed.
  • Accommodation provided for candidates moving from abroad.
• Environment: Modern office with excellent transport links, close to the beach.
• Growth: Career development opportunities within a major global organization.

This role is perfect for Norwegian speakers who enjoy a blend of support and proactive engagement, offering a chance to build a career in a sunny European capital while helping a dynamic brand grow.