German Speaking Travel & Accommodation Customer Support Advisor

Do you speak German and love helping travellers? We're offering a fully remote travel support role assisting German-speaking customers of one of Europe's leading online travel and accommodation platforms.

Requirements

• Native or fluent German speaker (C1/C2 level); good English proficiency required
• Passion for travel and knowledge of the online travel industry
• Previous customer service experience is an advantage but not required
• Strong communication and interpersonal skills
• Ability to work in a structured, target-driven environment
• Relocation to Greece is mandatory - relocation package provided
• Holder of an EU passport or valid work permit for Greece

Responsibilities

• Assist German-speaking customers with bookings, cancellations, and travel-related queries
• Resolve issues with payments, reservations, and partner properties
• Communicate proactively with customers during travel disruptions
• Coordinate with accommodation partners and internal teams on complex cases
• Maintain customer satisfaction through efficient and empathetic service

What we offer

• Salary: €1,300 – €1,400 gross/month
• Performance bonus depending on project
• Comprehensive onboarding and product training from day one
• Career development and growth opportunities in a multicultural international team

Turn your passion for travel and customer service into a career. Apply now — we can't wait to meet you!