German Speaking Technical Customer Support Specialist

German Speaking Technical Customer Support Specialist

On-site (Athens, Greece)

Introduction

Are you a tech-savvy German speaker who enjoys helping people solve problems? Join our growing international team in Athens and become the first point of contact for customers across the German-speaking world who rely on cutting-edge home appliance technology.

Requirements

• Native or fluent German speaker (C1/C2 level); English proficiency required
• Strong interest in or experience with consumer electronics or home appliances
• Excellent communication and problem-solving skills
• Previous customer support experience is a plus
• Holder of an EU passport or valid Greek work permit

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in German
• Troubleshoot technical issues with household appliances and guide customers through solutions
• Accurately log all interactions and follow-up actions in the CRM system
• Escalate complex technical cases to the appropriate department
• Contribute to maintaining high customer satisfaction scores

What we offer

• Salary: €1,300 – €1,400 gross/month + performance bonus
• Relocation package: flights covered, 4 weeks hotel accommodation, assistance finding an apartment, real estate agent commission paid
• Stable full-time employment with career growth opportunities
• Multicultural and supportive team environment in Athens

Ready to turn your German language skills into a meaningful career? Apply now — we'd love to hear from you!