German-Speaking Customer Support Agent – Gaming & Betting Industry

German-Speaking Customer Support Agent – Gaming & Betting Industry

Location: Varna, Bulgaria (On-site) Language: German (fluent) + English Employment Type: Full-time, On-site

About the Role

We are looking for a passionate and player-focused German-Speaking Customer Support Agent to join a dynamic international team in Varna, Bulgaria, supporting leading clients in the gaming and betting industry. In this role, you will be the first point of contact for German-speaking players, delivering top-tier support primarily through chat and email to ensure fast, effective, and friendly resolutions to all inquiries.

Key Responsibilities

• Handle inbound customer contacts from German-speaking users via chat and email, with the potential for voice and social media support in the future
• Assist customers with account setup, verification, login issues, financial transactions, bonus requests, and general platform navigation
• Investigate and resolve betting-related queries, escalating complex cases to the appropriate specialist teams when necessary
• Ensure all interactions meet the highest standards of quality, compliance, and customer satisfaction
• Identify recurring issues or platform bugs and escalate findings to relevant internal teams
• Accurately document all customer interactions and resolutions in the CRM system
• Stay up to date with platform features, promotions, responsible gaming policies, and gaming regulations

Requirements

• Fluent German (C1/C2 level) — spoken and written
• Proficient level of English
• Strong communication skills with a genuine passion for gaming and/or the betting industry
• Familiarity with responsible gaming practices and data protection principles is a plus
• Empathetic, quick-thinking, and solution-oriented with strong problem-solving skills
• Comfortable working rotational shifts including evenings and weekends
• Previous experience in customer service, gaming, or iGaming is an advantage but not required

What's on Offer

• Competitive salary package
• 21 days of paid hotel accommodation with all relocation costs covered
• Comprehensive paid training and continuous support
• Career development opportunities within a rapidly growing global company
• Dynamic, multicultural and collaborative on-site team environment
• Additional employee benefits and perks

Eligibility Notice

This position is based in Varna, Bulgaria (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Bulgaria. Applications requiring visa sponsorship cannot be considered.