German Speaking Business Travel Advisor

German Speaking Business Travel Advisor

Job Overview

We are seeking a professional German Speaking Business Travel Advisor to join a premier operations team in Sofia, Bulgaria. Supporting a giant American Travel Provider, you will deliver high-touch customer care to corporate and business travelers embarking on worldwide journeys. This role involves finding seamless solutions for flights, hotels, train travel, and beyond, ensuring a premium experience before and during their business trips.

Location & Work Type

• City: Sofia (Based out of the Business Park Office)
• Country: Bulgaria
• Work Type: Hybrid role 

Your Role & Responsibilities

• Deliver exceptional, high-touch customer care to business travelers across the globe via voice and email channels.
• Efficiently resolve inquiries and arrange solutions for flights, hotels, train travel, and auxiliary travel needs.
• Maintain an extremely polite, professional, and corporate demeanor suited for high-level business clients.
• Demonstrate a strong functional understanding of different travel operating systems, booking platforms, and internal tools.

Your Qualifications

• Language Proficiency: Full fluency in German (C1), both written and verbal, alongside a working level of English (B2).
• Education: Minimum of a High School education.
• Skills: Strong phone presence, active listening, excellent verbal communication, and solid typing/computer skills (MS Office).
• Professional Attributes: Highly organized, proactive team player with strong decision-making and analytical capabilities.
• Experience (Advantage): Prior work experience in travel, airlines, hospitality, or a customer experience center is highly advantageous.

Shifts & Working Hours

• Day Shift Option: Monday to Friday, between 09:00 and 20:00.
• Night Shift Option: Monday to Sunday, between 24:00 and 08:00 (This shift attracts higher pay).

Salary, Bonuses & Benefits

• Base Salary: €2,000 Gross per month (Night shift options feature increased remuneration).
• Food Vouchers: €25 per month.
• Health & Wellness: Advanced medical insurance plan (including health and life coverage) and a corporate contribution toward a gym membership.
• Training: A comprehensive, paid 3-month specialist training program to fully prepare you for the role.
• Career Growth: Long-term career development opportunities within a multinational industry leader.

Relocation Package (For candidates relocating to Bulgaria)

• 14 nights of free hotel accommodation upon arrival in Sofia.
• Flight reimbursement of up to 490 BGN (provided after 6 months of employment).