German-Speaking Cloud Technical Support Specialist (Hybrid)

German-Speaking Cloud Technical Support Specialist |Hybrid

Role Overview

An exceptional technical opportunity has opened for a German-speaking Cloud Technical Support Specialist to support a leading global IT and cloud services provider. In this role, you will act as a trusted technical advisor, troubleshooting complex cloud infrastructure issues, assisting enterprise clients with deployment, and optimizing performance across leading cloud platforms.

Your Responsibilities

• Technical Support & Incident Resolution: Serve as the primary technical point of contact for enterprise clients, handling tier-2 technical queries, platform anomalies, and infrastructure issues via ticketing systems, phone, or live chat.
• Root Cause Analysis: Diagnose system logs, analyze cloud infrastructure configurations, and conduct root-cause troubleshooting for networking, storage, and computing errors.
• Client Advisory: Translate complex technical solutions into clear, actionable advice for IT administrators, developers, and enterprise business units in German.
• Cloud Onboarding & Provisioning: Assist clients with identity access configurations, virtual machine deployments, resource provisioning, and security policy setups.
• Escalation Management: Collaborate with senior cloud architects, DevOps teams, and platform engineers to route and resolve critical vendor bugs or service outages.

Requirements & Qualifications

• Languages: Native or near-native fluency in German (C1/C2 level) alongside strong professional written and spoken English (B2+ level).
• Technical Experience: Previous background in IT support, technical helpdesk, system administration, or network engineering.
• Cloud Infrastructure: Solid familiarity with core cloud platforms (e.g., Microsoft Azure, AWS, or Google Cloud Platform) and fundamental concepts across IaaS, PaaS, and SaaS models.
• Networking & OS Fundamentals: Good understanding of TCP/IP protocols, DNS, VPN configurations, firewalls, and basic administration in Linux or Windows Server environments.
• Soft Skills: Methodical problem-solving mindset, high stress tolerance, empathetic customer focus, and clear communication skills.
• Certifications (A Plus): Credentials like Microsoft Certified Azure Fundamentals (AZ-900/AZ-104), AWS Certified Cloud Practitioner, or CompTIA Network+/Security+ are a distinct advantage.

The Offer

• Work Model: Remote work options paired with modern digital workspace infrastructure.
• Compensation: Highly competitive base salary enhanced by performance incentives and specialized technical bonuses.
• Hardware: Full corporate-grade hardware setup (laptop, dual monitors, headset, and secure access tools) delivered directly to your home.
• Career Growth: Fully paid, structured onboarding program with sponsored access to continuous training modules and vendor cloud certifications.
• Comprehensive Benefits: Private healthcare coverage, meal vouchers/allowances, and direct internal career paths toward Cloud Architecture, DevOps, or Escalation Engineering.