German Speaking Customer Support Specialist (General/Retail)

German Speaking Customer Support Specialist (General/Retail)

Introduction

Join a bustling, energetic environment where no two days are the same! We are searching for a communicative German Speaking Customer Support Specialist to manage retail and general customer service accounts at our state-of-the-art office. You will be the direct link between our brand and its German-speaking community, ensuring top-tier service delivery.

Responsibilities

• Manage inbound calls, emails, and chat messages regarding retail products, billing queries, and general accounts.
• Assist customers with account registration, navigating online storefronts, and processing tracking orders.
• Professionally handle complaints, offering quick, creative solutions to maintain brand loyalty.
• Cross-reference customer data across multiple internal software programs.

Requirements

• Native or near-native fluency in German (written and spoken) and strong English skills.
• Outstanding interpersonal skills, with an upbeat and empathetic phone manner.
• High school diploma or equivalent; previous experience in retail or customer service is a plus.
• Ability to work efficiently in a fast-paced on-site environment.
• Must hold a valid EU Passport or a current, unrestricted work permit for Greece.

What We Offer

• Competitive Salary: €1,300 – €1,400 Gross / Month.
• Performance bonuses and 2 extra salaries per year.
• Premium Relocation Package: Flights covered, 4 weeks of hotel accommodation, localized assistance, and real estate commission coverage paid for by the company.
• Modern, multicultural office workspace with excellent on-site facilities, game rooms, and social events.
• Full paid training to set you up for absolute success.

Your next big adventure is just an application away. Apply today and join our amazing, diverse office family!