Danish Speaking Customer Support Associate | Telecommunications | Sofia

Job Description

We are recruiting Danish-speaking Customer Support Associates for an on-site role in Sofia, Bulgaria, supporting a major international telecommunications provider in partnership with a global customer experience leader.
This is a dedicated customer care position with no sales or upselling responsibilities. Working in a professional and collaborative office environment, you will handle everyday telecom inquiries for Danish-speaking subscribers, resolve service requests efficiently, and ensure a seamless, high-quality customer experience.

Your Role

• Handle inbound customer inquiries in Danish across multiple communication channels, including phone, email, and live chat.
  
• Assist subscribers with account management, SIM card activations, credit top-ups, roaming packages, billing, and mobile plan settings.
  
• Provide clear, accurate product information and guide users systematically toward first-contact resolution.
  
• Maintain detailed, accurate documentation of all customer interactions and updates within internal CRM systems.
  
• Uphold defined service quality standards, response times, and compliance procedures.
  
• Deliver empathetic, patient, and professional assistance during every customer interaction.
  
• Focus purely on service delivery, troubleshooting, and support with zero sales targets.
  

Your Qualifications

• Fluency in Danish (B2 level or higher), both written and spoken.
  
• Solid command of English (B2 level or higher) for initial training, accreditation, and internal communications.
  
• Completed secondary or higher education (undergraduate, graduate, or equivalent).
  
• Excellent verbal communication, active listening skills, and professional written grammar.
  
• Digital literacy with the ability to navigate multiple operating systems, browser tabs, and CRM tools comfortably.
  
• Prior experience in customer care, BPO operations, telecom support, or ticketing platforms is an advantage.
  
• Motivation to deliver customer-first solutions in a structured, target-free customer service setting.
  
• Availability to work on-site in Sofia on a fixed weekday schedule.
  

The Offer

• Work Location & Schedule: Full-time on-site position in Sofia, Bulgaria, working a fixed weekday schedule (Monday to Friday, 10:00 to 19:00, weekends off).
  
• Compensation & Benefits: Competitive base salary of €2,000 gross per month, performance-based bonus potential, monthly food vouchers, and comprehensive additional health insurance coverage.
  
• Relocation Package: Full relocation assistance for eligible candidates moving to Sofia, including 3 weeks of hotel accommodation upon arrival and up to €1,000 relocation reimbursement paid after 3 months of employment.
  
• Training & Onboarding: Comprehensive 3-week initial training program conducted in English, followed by formal accreditation and continuous coaching.
  
• Workplace Culture: Inclusive, international, and multicultural work environment offering structured avenues for long-term career growth within a leading global organization.