Dutch-Speaking Road Services Customer Care Specialist

Dutch-Speaking Road Services Customer Care Specialist

Location: Porto, Portugal (On-site) Language: Dutch (fluent) + English Employment Type: Full-time, On-site

About the Role

We are looking for a calm, reliable, and customer-focused Dutch-Speaking Road Services Customer Care Specialist to join an international team in Porto, Portugal, supporting a leading road assistance and services provider. In this role, you will be the first point of contact for Dutch-speaking customers in need of roadside assistance, ensuring they receive prompt, professional, and reassuring support during stressful situations.

Key Responsibilities

• Handle inbound contacts from Dutch-speaking customers requiring roadside assistance, vehicle recovery, or general road services support
• Accurately assess each situation, gather relevant information, and coordinate the appropriate assistance response
• Provide clear, calm, and empathetic communication to customers throughout the resolution process
• Liaise with service providers, dispatch teams, and third parties to ensure timely assistance is delivered
• Follow up with customers to confirm service completion and ensure satisfaction
• Accurately log all interactions, case details, and outcomes in the CRM system
• Adhere to internal protocols, SLAs, and quality standards at all times

Requirements

• Fluent Dutch (C1/C2 level) — spoken and written
• Proficient level of English
• Strong communication skills with a calm, empathetic, and solution-oriented approach
• Ability to handle urgent and high-pressure situations professionally
• Good geographical awareness and familiarity with road assistance processes is a plus
• Detail-oriented with strong multitasking and organisational skills
• Previous experience in customer service, roadside assistance, or a similar role is beneficial but not required

What's on Offer

• Competitive salary package
• Fully paid training and structured onboarding program
• Relocation support for candidates moving to Porto
• Career development opportunities within a global organisation
• Modern office in Porto
• Supportive, multicultural and collaborative team environment
• Additional employee benefits and perks

Eligibility Notice

This position is based in Porto, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal. Applications requiring visa sponsorship cannot be considered.