French-Speaking Customer Support Specialist

French-Speaking Customer Support Specialist – (Lisbon Office)

Are you fluent in French and looking to launch or advance your career in dynamic, multicultural Lisbon, Portugal? We are seeking enthusiastic, customer-oriented professionals to join our international service operations on-site in central Lisbon!
In this role, you will act as a primary brand ambassador for industry-leading global brands (across e-commerce, travel, fintech, or media), delivering high-quality customer assistance and resolving incoming inquiries across digital channels.

The Role

• Customer Advisory: Assist French-speaking customers via inbound phone calls, live chat, and email regarding account setups, order management, billing inquiries, or service details.
  
• Problem Resolution: Identify customer needs, troubleshoot platform or operational issues, and provide clear, effective solutions using internal CRM tools.
  
• Customer Satisfaction: Maintain high service standards by providing empathetic, professional, and swift communication to drive customer loyalty (CSAT).
  
• Cross-Department Collaboration: Document customer interactions accurately and escalate complex cases or technical issues to specialized internal teams when required.
  

Working Model & Location

• Location: Lisbon, Portugal.
  
• Work Model: Full-time, 100% on-site role based in a state-of-the-art office hub in central Lisbon.
  
• Schedule: Standard rotational operational shifts (40 hours per week).
  

Relocation & Onboarding Support

• Accommodation Provided: Company-allocated room/apartment (rent and utility support included) for candidates moving to Lisbon from abroad or other regions.
  
• Flight Reimbursement: Initial flight ticket to Lisbon reimbursed after the initial probation period.
  
• Administrative Assistance: Hands-on support with local administrative processes (getting your NIF, NISS, health center registration, and bank account opening).
  

What We Offer

• Salary: Competitive base salary tailored to French language profiles in Portugal, plus language and performance bonuses.
  
• Benefits: Comprehensive private health and dental insurance, meal allowance vouchers, and paid corporate training.
  
• Workplace Culture: Vibrant, international environment featuring modern lounge areas, free coffee/refreshments, regular social events, and sports clubs.
  
• Career Growth: Clear progression paths into Quality Assurance, Team Leadership, Training, or Operational Management.
  

Requirements

• Language Skills: Native or Near-Native command of French (C1/C2) with good working proficiency in English (B2).
  
• Legal Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
  
• Soft Skills: Excellent verbal and written communication skills, empathetic active listening, and a problem-solving mindset.
  
• Tech Literacy: Comfortable working with multi-screen setups, standard computer software, and CRM tools (paid training provided).
  

Ready to start your career journey in sun-drenched Lisbon? Submit your CV in English or French today!