German Speaking Car Rental Support

German Speaking Customer Support Specialist – Rent-a-Car

Job Overview

We are seeking a customer-focused German Speaking Customer Support Specialist to join an international rent-a-car project managed by a leading global customer experience provider. In this role, you will assist clients with vehicle reservations, booking modifications, cancellations, and billing or payment inquiries. This position offers a 100% remote work structure from any location within Portugal.

Location & Work Mode

• Country: Portugal
• Work Mode: Work From Home (Full-time remote position based anywhere nationwide in Portugal).

Your Role & Responsibilities

• Handle incoming customer inquiries efficiently through email, phone, and written messaging platforms.
• Assist customers with end-to-end car rental management, including processing bookings, handling cancellations, and resolving billing discrepancies.
• Answer specific questions regarding vehicle options, fleet availability, rental terms, and insurance coverages.
• Gather, verify, and input customer data accurately into corporate reservation systems.
• Process contact requests promptly while maintaining high brand standards and professionalism.
• Consistently deliver high-quality, solution-oriented support to ensure positive customer experiences.

Your Qualifications

• Language Proficiency: Fluent or native-level German (C1-C2 level). Good operational English skills are generally required for internal communication.
• Core Competencies: Strong verbal and written communication skills, proactive problem-solving abilities, and an empathetic approach to customer care.
• Technical Literacy: Basic computer literacy with the ability to navigate digital platforms, reservation software, and multi-screen tools.
• Adaptability: Comfortable handling multiple customer interactions simultaneously within a fast-paced environment.
• Experience (Preferred): Prior experience in customer support, travel agencies, hospitality, or contact center environments is preferred.

Shifts & Working Hours

• Schedule: Full-time hours with two days off per week (including one rotational day off).
• Operational Shift Frames:
  • Monday to Friday: 07:00 – 20:00
  • Saturday: 08:00 – 16:00
  • Sunday: 08:00 – 17:00

Salary, Bonuses & Benefits

• Base Salary: €1,030 Gross x 14 months per year.
• Performance Bonus: Monthly performance-based incentive of up to €120.
• Meal Allowance: €7.23 (Net) per working day.
• Weekend Bonus: An additional €30.00 variable bonus for every weekend shift worked.
• Onboarding: Fully paid initial training and structured remote onboarding support.
• Career Growth: Clear long-term career development and internal promotion opportunities within global structures.

Relocation Support

• Availability: This role does not offer relocation packages.